Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
Create your own categories page on your Subbly website
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set up non-renewable plans (a.k.a one time subscription products)?
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
How to use Subbly as a paywall?
- Subbly Help Center
- How do I get help? (How to contact support)
How do I get help? (How to contact support)
There are numerous ways how you can get in touch with our friendly customer support team if you're in need of some help or you just need company when you're setting up your store on Subbly or browsing through our site's pages. See what works best for you!
If you're setting your store up on Subbly and you need some immediate help with some of the basic features and with the setup, make sure to check out our extensive knowledge base from some most common troubleshooting.
Simply feel free to type in the search field if you're having a problem with something in particular and it will surely return some useful articles as a result.
Some of the most commonly searched articles:
- How to create a product?
- How to set up a survey?
- How to use the website builder?
- How to embed Subbly's checkout onto an external site?
- How to connect your domain to Subbly?
If you're more of a visual type of learner, our team created the University page where you can learn about how to create and run the store on Subbly through a series of instructional and tutorial videos, check it out below.
Here you can find 3 different types of courses, based on how experienced you're in terms of usage of our platform.
Also, you can watch some of the masterclasses created by our Subbly experts, by clicking on the Expert Lessons page.
In case you already have a well-established business and want to further improve and develop your store, or if you are only starting out and need some professional advice or help, we've added the Expert Program that consists of a number of certified Subbly Experts available for hire.
Here's the list of the most common reasons for hiring an expert:
Revamp, replicate, or creation of your website. When on the expert page, focus on Website Design & Development category.
Consultations in terms of further expansion of your business and increasing revenue.
Creation or optimization of your store on the backend on the highest level.
You can get in touch with any of them either directly from the expert's profile located on the Expert page or by contacting our support team.
In the case of the former, when on an expert's profile page, you can add an application request from here:
As you may have already noticed, there is a chat widget in the lower right corner of your Subbly admin which you can use to chat with one of our customer support agents.
Here's where you can access it from:
You can reach out by sending an email with your questions and queries to firstname.lastname@example.org anytime.
In case you're willing to share your work, knowledge, and experience with fellow Subblians, we've purposefully created a server on Discord. Discord can be also used for getting in direct touch with one of our experts, and also with the support team. In order to access our server, register from here.
At this point, we are offering phone support only if you're on our Enterprise plan and you have a designated account manager.
If you're interested in the Enterprise plan make sure to contact us via the chat widget or email for more information. The rest of the pricing plans you can check on this page.
Is support available 24/7?
Support is completely covering every day of the week, and responds within 5 minutes. The exception is the weekends when the response time is increased up to a few hours.
How can I tell if awaiting time is going to be longer than usual?
The waiting time will be displayed on the Chat widget, in the send us a message bar.
How can I tell if there are any current issues with Subbly?
If you notice any irregularities, you can always check if there are any changes of the status in the chat widget.
Besides the status bar in the chat widget, it's also possible to check the status, via the status page. Unlike the status bar, which shows only the current status, on the status page it's possible to check historical changes and irregularities and what's caused them.
When there is scheduled maintenance and in case a major incident occurs, we also put a banner within the Subbly Admin.