Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal
Setting up Braintree (or PayPal through Braintree)
Setting up Auth.net
Setting up Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
How to add GIFs to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
How to create product category filter (Website builder)
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set subscriptions to auto-cancel?
Content feed (How to use Subbly as a paywall?)
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
Setting up Mondial Relay
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to create "Subscribe & Save" offers on Subbly?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
AI Author Bot (powered by AI)
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Predictive churn (powered by AI)
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up lead forms and converting leads
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
Setting up Addons Upsell
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
Setting up SendGrid
Setting up Postmark
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
Adding images to your website is a great way to make it more eye-catching and visually appealing. That's where you'll need the Image Element.
To add an image, photo or any kind of graphical file, you just need to drag and drop the 'Image' icon to the canvas. You can hover over the canvas area to see where can it be placed, and the gray line will indicate whether it's in grid or full width!
Now simply click anywhere on the image and the options for editing will appear in the upper left.
Upload the image by clicking on the ‘Upload’ button and choosing the image you want from your PC. Once you've found what are you looking for, just click open and your desired image will be loaded.
If you have already uploaded some images and you want to use them, choose the ‘Select Image From Media’ option and pick the one you want to add.
We also suggest making use of the amazing integration with the Unsplash Free stock to get some cool pics.
To change the image size, click on it and move the controllers respectively. You will notice two types of controllers. With black ones you can change the margin, while the green controllers are responsible for the image height.
If you want to add a link to the image, select the ‘Link’ button from the editing options.
Here you can pick the type of the link you want to have on your image. There are three choices available: Internal, External or Anchor.
You should use internal links when you want to connect an already existing page of your website to the image you’ve uploaded, so that your site visitors get redirected to that exact page when clicking on the image. Simply choose a page from your website by Selecting an Inner Page and you’re good to go.
External links are used when you want to point to another website and Anchor is used to specify the area on your page the navigation will be set for your link.
Now let’s see what we got under the ‘Image settings'.
You can put your Image in the Normal or Background mode, add an Image Title and Alt. Title stands for the text you see while hovering on your image in public view, while Alt refers to the image SEO.
If you’re looking for something with crazy animation effects – Effects option in our Image element is your best fit. Why not add some cool Effects to your Image: when someone hovers over the image for example.
Click on the desired one to select it and pick the colors you prefer for the Title, Description, Overlay and the Graphic Element on your Image using the Colors Tool.
Wanna range far beyond the basics? Go for the Loading Effects section and pick the one you want the same way. Hit the effect name on the left to preview how the effect will look like.
Alignment - To change alignment settings of the element, click the Alignment icon and choose the desired position: top, center or bottom.
Visibility Settings - It enables making a certain Element/Block appear on Desktop, Mobile only, or everywhere by default. Simply hit Visibility Settings and choose the desired option from the drop down menu to get full control over the Visibility of the Divider on your page.
Next comes Location visibility. Include or exclude specific cities or countries or set the appropriate Custom IP.
Delete - If you don't need the image anymore, click Trash to remove it from your page in a blink of an eye.
At the same time, you have an option to move your image to background. To have it available, just click hover over the desired block, go to Block Settings hitting the 3 dots in the upper left corner of the Block and upload the ‘Background’ image from your PC with ease. Move the pointer to choose the preferred image area. When it’s all set, push the ‘Save’ button.
Did you know you can even add a Video Element as a Background?
Alternatively, you can just select an image from your 'Media' or the cool pics offered by Unsplash.
Now change the 'Opacity' if you wish, enable or disable the Cover mode.
To remove the background image, simply hover over the selected image in the same window and you'll notice the 'X' icon. That's it!
Have questions? Just let us know in the chat!