Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Changing branding on the checkout
How do I remove Subbly branding from the checkout?
How to translate the checkout?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Cart widget behavior
Checkout customization options
How to enable 3DS confirmation step at checkout?
How do I set the multi-currency feature?
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
One time subscription products
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How does gifting work?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Orders' Labels Explanation
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
How fast do we respond to your tickets?
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
According to studies, the majority of people (more than 70%) will click on one of the top 5 websites.
That's why, you got to be smart about your SEO. 👦
What's SEO and why is it important?
Search engine optimization (SEO) is the process to follow so that your website:
- Appears in one of the top positions in the Search engines results pages (SERPs) when people search for terms (keywords) related to your products or services.
- Will provide for a great user experience since SEO is not just about rankings but it’s also about building high quality websites. 👌
To fully optimize your business website for search engines, you need to configure or optimize a number of settings.
Using SEO app
Subbly has its own SEO app that you can put to use with no problem.
It's aimed at showing how optimized these pages are and helping to make both, users and search engine robots, figure out what each page is about and whether it's what they've been looking for.
Here, you'll find the structure of your pages and will be able to add Titles and Descriptions, as well as upload Social Images, or so-called thumbnails applicable to when you're sharing your page across social media (FB, Twitter, IG...).
You can also change the Robots crawling behavior from the drop down menu. Once you're done, you'll notice a green check mark indicating that the page is optimized.
Focus on the crucial role they may play in your site SEO when you are writing the Titles and Descriptions of your website. Keep in mind these two questions 👇
- Will users click on my website and find what they are looking for?
- Will Google “understand” what my website is all about?
You need to think about these two aspects and find the perfect balance cause each page of the website (including the home page) has a unique title and description.
How to write a proper title
To comply with Google’s guidelines, it’s best to keep your title around 60 characters. This is considered to be the optimal length and any additional text won't be displayed fully in the search results. From search engine perspective, your title should explain what that particular page is about. In the ideal case, your page title should consist of the primary keyword, then a secondary keyword and your brand name.
Think about an average user. Your title should be interesting enough so that people want to click on it, but it shouldn’t be misleading at the same time. Choosing a click bait title may attract users at first, but they will leave faster than they came to your website.
Action words, or action verbs, are words that express an action. Having action words in your title tags can help entice users to click-through. 👊
Some examples of action words often used in titles are:
You get the idea. 😉 This will let the user know what kind of content they can expect to find on the page.
For example, learn in your title denotes an educational content included. Get lets the user know that some kind of service will be available on the page or instructions on how to achieve a goal. And so on...
Describe your page properly
When it comes to Description of your page there are length restrictions as well. To be sure that your description is fully displayed, you should keep it up to 230 characters❗ Here you can give a more detailed explanation of what your page is about.
Avoid stuffing the description with keywords because this can be interpreted as spam. Instead, try to include a cool call to action that will motivate users to click on your website.
Turning the “Include in the sitemap” setting on will include the title and description of your pages in your XML Sitemap. Without this setting, the search engines will not be able to crawl that bit of information!
Fast loading web pages will help you make your website SEO friendly, too.
Neither people nor search engines want websites that are slow to load. On the contrary, websites that are loading fast are SEO friendly (meaning they have an advantage in ranking algorithms over websites that are slower) and generate more user interactions (sales, newsletter signups, contact forms submissions etc).
There are several cases when you might want to use the Redirect functionality.
Whether you’ve deleted a page or a post, or you just want to change the URL structure, just navigate to the Redirections section and hit the Add button to add a new one.
Once you’ve done it, window will show up where you should simply insert the Old and New URLs.
You will also see a field to select the redirection Type.
- 301 Permanent redirect is one of the most common redirects. You can use this if you want to redirect a deleted or moved page permanently. This redirection type tells search engine robots that the page should no longer be indexed.
- 302 Found redirection is often used to make temporary redirects. Use this type if you want to make sure visitors get to an alternative page, but you want to reuse the primary URL in future.
The redirections added automatically become active, while you can make use of the switcher to Publish/ Unpublish them.
Just hit the Save button once you’ve filled in the forms and that’s it! No need to worry about your website visitors being redirected to no other page anymore! 🥂