Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal
Setting up Braintree (or PayPal through Braintree)
Setting up Auth.net
Setting up Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
How to add GIFs to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
How to create product category filter (Website builder)
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set subscriptions to auto-cancel?
Content feed (How to use Subbly as a paywall?)
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
Setting up Mondial Relay
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to create "Subscribe & Save" offers on Subbly?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
AI Author Bot (powered by AI)
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Predictive churn (powered by AI)
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up lead forms and converting leads
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
Setting up Addons Upsell
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
Setting up SendGrid
Setting up Postmark
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
Updated by Andrija Krstic
No matter if you're only in ideation phase or you're already running an established business on Subbly looking to scale, you can always rely on Subbly Expert Program to get connected to the vetted pro's in the industry who can help you with the issues you're having. This article explains how you can best leverage the Program to step your subscription-first game up a bit.
What is Subbly Expert Program?
Expert Program was designed keeping in mind the well-being of Subbly merchants and users. The dedicated team at Subbly is constantly working on creating and nurturing meaningful strategic partnerships with subscription experts from different backgrounds and expertise, so they can support Subbly users at any point during their journey.
For additional FAQs on the Expert Program, please make sure to check the designated section below.
How can the Program benefit me?
Please note that you should only be contacting the Subbly Expert if you're having problems or need help with stuff that can't be handled through regular Subbly support channels or by regular Subbly customer support representatives.
Based on their expertise, Experts are categorized in different categories on the Expert page. You can easily filter the groups of Experts specialized in different categories by filtering the appropriate category.
Explanations of different categories can be found below:
- Education & Mentorship - if you want to get in touch with subscription-first experts that can advise you on how to grow, get investors on board, or give you general guidelines and direction on running and scaling your business.
- Website Design & Development - if you want to get in touch with someone who can the site on Subbly for you, or tweaks the existing site so it optimizes better.
- Subbly Setup & Configuration - if you need help setting up your Subbly store. This can stretch from creating products or utilizing some of Subbly's more advanced features.
- Growth & Retention - if you want to get in touch with an expert who can help you grow your customer base or increase ARPU, LTC, and MRR, and at the same time lower your churn rate.
- Logistics, Fulfillment & Procurement - here you can find and get in touch with agencies who can help with either shipping and fulfillment or product procurement.
- Branding & Design - if you need to get in touch with somebody that can help you get your brand up.
- Custom Development - if you are looking for someone that will get your Subbly store properly integrated with an external platform or for someone that will build bespoke checkout funnel solutions.
Working with a Subbly Expert
Once the initial contact has been made and you've agreed on working with a Subbly Expert, you will need to invite them to your admin (in case they need to do stuff on it, such as set up the products for you or get access to the website builder).
The only proper way to do this is to get the advantage of the Teams app, which you can always use to invite more staff members to your Subbly account.
An Expert will advise on what email you should be inviting to your Subbly account so they can start working and executing.
Once the work is done, you can always revoke access to an external party by removing them from the Teams app within your Subbly admin.
How can I be sure that the individual is indeed Subbly Expert?
All agencies and individuals listed on the Expert Program page are 100% certified as Subbly Experts.
How do I get in touch with an Expert?
Please use the application form which you'll find inside the Expert profile to get in touch with an Expert. After submitting the form, Program Manager will get back to you in touch within 24 hours and will get you in touch with an Expert via email.
Can I leave my feedback for an Expert?
Yes, and we encourage you to do that! If you're looking to share your experience with one of the Subbly Experts you've been working with, please submit the Rate an Expert form you'll find inside the Expert profile as well. Please note that all submissions are subject to manual review by one of the Subbly staff before publication.
Are Subbly Experts employed by Subbly?
No. We're connecting the dots between Subbly users and third parties.
How much does it cost to get help from a Subbly Expert?
Depends on the scope of work required and on the Expert's current rates and availability. When you make contact with an Expert, it's usual that the discovery call is free of charge. You are not committed to continuing working with an Expert if the quote is outside of your budget.
Does Subbly take any cut in the price?
No. Subbly just mediates between you and the Expert.
I have questions regarding the Program, where can I ask them?
Please direct any questions that you might have to the regular support channel (use the chat widget inside the admin or message support directly at email@example.com).