Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Product builder wizard
How to set sequential subscriptions in Subbly?
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Using one time products as bundles
Setting up funnels
Implications of using Anchored + Incoherent
Understanding cut-off dates
How to unpublish a product?
How does gifting work?
How to create a subscription product?
How to create one-time products?
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Growth & Retention
How dunning tool works on Subbly?
Upcoming Renewal Email
Cancellation Offers (Cancellation Flow)
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
Given the power and flexibility of our survey builder functionality, there are many edge cases and caveats you might want to take into consideration. Here we have some of the most frequently addressed on customer support chat. If there's still something unclear, you know where to find us 😂
What are surveys?
Surveys functionality on Subbly lets you build a customizable checkout flows on your product checkouts so customers can completely tailor their own box and, the best thing about it, they can change their preferences on a regular basis without having to resubscribe to the same product 😉
Before we proceed with the regular FAQ, please see this article for more clarity on types of questions you can use on the survey and for general functionality on how you can combine them in order to create a seamless questionnaire for collecting info directly on the checkout.
Also, there are some important considerations when it comes to changing survey questions, so please go through this article to review them.
Can I use survey I created apart from the product checkout?
No. Surveys are integral part of the product checkout flow and thus inseparable from the actual product checkout.
If you'd want to collect info from your customers which is not applicable or related to their actual subscription, you can use external service such as Typeform and integrate the questionnaire for a more streamlined solution.
How to attach survey to a product checkout?
After this has been done, you will need to revisit your product page and add a survey from the drop down on the Step 4 as indicated in the picture below 👇
Can I add a survey to one-time products?
Not a survey, but we have a neat solution for one times: variants! 😉 You can see how to set them up in this article.
Can I add products via the surveys?
Yes, this is possible if you're looking for build a box type of subscriptions which allows users to choose the entirety of their box right through the surveys! Make sure to provide the selection using one of the options like the quantity selector and this can determine the actual order quantity and price of the subscription.
Can I add inventory tracking to a survey answer?
Yes, this is indeed possible! Make sure to create a SKU for the associated survey answers and connect them on the survey as shown below:
Can survey come after the checkout?
Nope. Once added to the checkout flow, surveys will always precede the actual checkout as we need to collect and fetch the data from the survey and some survey answers can play important role in determining the final price on the checkout, so putting the survey after the actual checkout wouldn't make much sense really 😕
We suggest using Typeform, G Form or other tool for collecting data non-corresponding to the actual subscription.
For additional clarity and explanation of the survey builder functionality, please check out the video below 👇