Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Cart widget behavior
Cart widget customization
Checkout customization options
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set up non-renewable plans (a.k.a one time subscription products)?
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
Inventory management is important if you're operating on limited stock of items. Luckily enough, Subbly offers a built-in solution when it comes to inventory tracking and out of stock handling.
What's in it for me? (Video tutorial)
With Subbly's built-in inventory management, you will be able to close the loop and automate the likes of:
- Inventory tracking (by creating groups of inventory items and SKU's for every possible subscription or one-time product, that's either available for subscription or offered just as an upsell)
- Out of stock handling (by keeping the customers in the loop via an email about the wanted items which are currently out of stock)
- Fulfillment (it's dead easy for your fulfillment center to know which items need to go into each box when you have all of the items labeled as different SKU's)
- Marketing (by building a sense of urgency with low on stock labels for the items with limited stock on the checkouts)
Detailed video tutorial on how to use and combine inventory management with out of stock can be found below
Creating groups and adding SKU's
First step with setting up your inventory management is going to be creating SKU's for your products and adding them into groups for easier organization of your inventory.
To start the process off, go here on your admin and choose to create an inventory group by clicking the Add Group button.
You will be presented with the following widget below where you're able to name a group and optionally add a brand to it.
After you've added the group it's now time to populate it with the actual SKU's, so you can go ahead and click on Add an item as in the picture below
This will open the widget where you'll be able to create the new SKU.
Photo - photo of the SKU. This one will not be presented anywhere on the checkout nor visible to the customer. It's just for your internal purposes
Name - name of the SKU
SKU - stock keeping unit's ID. This one is important given that this is what's going to be passed to the order slip and the one you will be using for fulfillment.
Stock count - Number of items you have on stock. This is important for managing the out of stock functionality and handling of your items.
Weight - very important if setting up the shipping methods that will rely on the calculation of weight of the items.
Description - a simple description of the SKU in question which, again, will be used only for your internal purposes and management and won't be visible to the customer at any point.
Tags - makes it possible to tag the inventory item in question for easier management and filtering.
Attaching SKU's to products
Now that you've done creating the SKU item for each separate inventory item, it's time for you to connect the dots and attach SKU to particular products. Before we move on to explaining that part of the process, you should be aware that the SKU can be attached to:
- any subscription product
- any survey item
- any one time product
- any one time variant
Attaching SKU item(s) to a subscription product
In order to add the list of SKUs (or only one SKU) to the subscription item you will need to do it from the 4th step of the product creation as seen in the image below:
In this particular example, whenever someone finishes the checkout on this subscription product, one unit item of blue heart shirt and black shirt will be deducted from the stock count of these inventory items.
Attaching SKU item to the survey option
In order to add the SKU to the survey option, you need to click on the + icon when setting up the survey options within the question as seen below:
Once the SKU has been added, you will see the following indicator showing that this particular survey option already has an SKU item added to it. If you want to remove the SKU, just click again on that
If you want to modify the SKU attached to an answer, just click on the minus and choose another SKU or remove it.
Attaching SKU item(s) to one-time products and variants
Once you have your SKU items created inside your Inventory panel, in order to attach SKU's to your one-time product you will need to do that from inside the Inventory widget visible inside the one-time product builder. As seen below:
Similar as with the subscription products, you are able to add multiple SKU items to the same one-time product. This stands for the variants of one-time products as well.
As for the one time variant options, the widget is similar as with the survey items and you can add the SKU item to specific variant options by clicking the + icon as in the picture below:
Generate inventory items for every variant toggle will help with automatically generating a separate SKU item within the inventory group based on the variant's names so you don't have to do it manually.
Orders and fulfillment
When you have SKUs added to your products and survey options, the SKUs will always be presented on the order slip after the customer's checkout or after the successful renewal. You can see below how it will look like on the order slip:
When fulfilling the order, you will be able to also add another shipping item manually from inside the order slip by selecting up another one from the drop down.
Finally, if you'd want to remove some SKU from the order, you can click on the trash icon beside the shipping item in question.
It is also possible to bulk add or remove a given SKU to the orders by going to the Orders tab, selecting the orders in question and then through the Action button choose Manage Shipping Items.
Which will open the following widget:
Keeping track of your inventory stock levels
Once you have everything above properly set, the only thing you need to do is to diligently update the stock levels in the Inventory panel so Subbly can make sure to inform you promptly when one of your items is low on stock.
Explanation of different labels you will be see in your Inventory panel:
- Looking good - you have decent amount of items on stock.
- Low stock - when you have less than 10 units of certain SKU item.
- Out of stock - when you don't have a particular item on stock anymore.