Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Setting up Auth.net
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
How to add GIFs to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
How to create product category filter (Website builder)
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set subscriptions to auto-cancel?
Content feed (How to use Subbly as a paywall?)
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
Setting up Mondial Relay
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to create "Subscribe & Save" offers on Subbly?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Predictive churn (powered by AI)
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
Setting up SendGrid
Setting up Postmark
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
Updated by Binu Francis
Want to offer your customers an option to subscribe to the product they're trying to check out as a one-time purchase? You can now have a similar setup on Subbly!
What is Subscribe & Save offer?
You might have come across different online stores - even the likes of Amazon, offering one-time products on a subscription, at a lower or discounted price.
This setup has two advantages - the customers will have the option to get the same product delivered regularly without bothering about ordering it again or running out of the product, and allows them to get it at discounted prices, while generating recurring sales for you from the same customer.
To set this up on Subbly, you'll first have to create a product each for the one-time purchase and subscription. You can do that by heading into the products section of your Admin, and clicking on Create a product to proceed with creating the products. You can learn more about creating subscription products here, and one-time products.
Once you've set up the two products, you can move forward to offer the product as a subscription and one-time purchase using custom product layouts on the website
Creating Subscribe & Save offer using custom product layouts
If you're using Subbly website builder you can simply create a custom product layout, which involves arranging the images, description and purchase options for the product manually within the page. You can watch the video below from 5:35 for a quick refresher on building custom layouts on Subbly.
Within the custom layout, you can simply add an additional button below your product - for a total of two, one for a one-time purchase option, another for a subscribe option, and link each of the buttons with respective product checkout links, like so -
This will allow customers to choose between trying the product and buying it just once, or opting for the subscription and saving on their repeat purchases.
Creating Subscribe & Save offer using funnels for subscriptions
If your customers are checking out with a subscription, and you want to offer them optional extra one-time products they can attach to their subscription at a discount - this can be done using funnels!
You'll simply need to create a funnel that's triggered by the subscription product you want to create this offer for. Follow along these steps -
- Create a funnel within Growth > Funnels section by clicking on Create a funnel
- On the next step, proceed to click and select the subscription product you want to trigger the offer for.
- Once you've added the subscription product, choose any one step(out of pre-purchase, mid-purchase and post-purchase) where you'd like the offer to be shown, and click on the Edit button beside it. Pre-purchase shows the offer right after the customer clicks on the checkout, Mid-purchase shows it after the address and card details have been entered, and post-purchase shows after the checkout is complete.
For subscribe and save offers, pre-purchase steps would work best - so we recommend adding the offer on pre-purchase. Although, you can test and check if other steps offer you better conversions.
- On the next step, click on Create, which will lead you to the offer setup form. Here, you can create the
- CTA of the offer
- Choice settings - if it's supposed to be a binary(Yes/No) offer, or a Single choice out of multiple products, or multiple choices from multiple products
- Product you want to offer to attach to the subscription
- Duration - if it should only be added for the first billing(Once), or Forever
- Discount (% off, or flat amount)
- Custom description
- Flow setup - as to where the customer should be taken to, based on the choice(if they accept the offer, or reject it)
- Once you've added these settings, save the funnel step. When customers try to checkout with the subscription product - they'll be shown the funnel step to add the one-time product as part of the subscription with specified discount
You can test the setup by visiting your product checkout link - and the offer should show based on the funnel step you chose for displaying the offer.
If you're having any issues around setting this up - please feel free to contact us on support, and we'll help you out!