Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Changing branding on the checkout
How do I remove Subbly branding from the checkout?
How to translate the checkout?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Cart widget behavior
Checkout customization options
How to enable 3DS confirmation step at checkout?
How do I set the multi-currency feature?
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
One time subscription products
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How does gifting work?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Orders' Labels Explanation
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
How fast do we respond to your tickets?
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
Every site has its peculiar structure and a unique set of elements used, and here, at Subbly, you’re the one to set the rules of the game so you’re free to add elements and choose their layout! Unleash your creative self and let's get things crackin'❗🤓
📝 If you're looking for some ready-made templates that will kick start you instantly without having to build everything from scratch, please check the library of 50+ free templates Subbly offers 👉 HERE.
Before you proceed reading through these instructions, perhaps you'd want to set aside a quick minute to take a look into our video instructions on how to get started with the website builder.
Website Builder basics
Subbly website pages have a common set layout with a Header, Body and a Footer.
Let us introduce you to the left panel as well, where you will find:
• the option to Preview how you website currently looks to your audience,
• Blocks section, which enables adding designer blocks to your website,
• a wide range of site Elements,
• Colors tool, to help you make your website more colorful and eye-capturing
• a set of Effects, to visually enhance your website along with the
• progress bar, that aims at figuring out the steps you should take to make your website more professional and practical.
❗ Progress bar is here only for orientation purpose and you shouldn't be worrying if you didn't tick all the boxes in it ✅ It's only important that you're satisfied with how your website looks like to the public.
Once you start building a page from scratch and have a vision in head on how every single element and block should look, all you need to do is just figure out how to give a practical solution to your ideas.
Building your own template
As you know, Subbly's website builder is based on drag and drop feature, which means you can simply choose the desired element from the Elements section and drop it wherever you want. Just the same, you can undo the changes made by hitting Ctrl+Z if on Windows or Command+Z if you are a Mac user.
❗ Note that all changes you make to your site are automatically saved once made and you don't need to save them manually. However, if you have Site Provisioning and Caching enabled, you will need to publish your site's pages if you want them live 😊
When we say that you can drop your elements wherever you want on blank canvas, we mean that. 😊It's as simple as hovering over the preferable block and checking the grey line indicating the space the elements can be placed.
The elements can be set both in full width or grid width, that is to say occupy the whole screen or just the central part of your page respectively.
You can also drag the element in the grid width position to full width and back using the pointer.
Once you’ve picked the element, move it throughout the canvas area and hold for a while to notice the lines.
❗ For best performance, we suggest placing a maximum of 4 elements in a row. 👇
To have the elements in the center of your block, in other words in grid width, just move them to the central part and you’ll notice a grey line indicating where you can place them.
In case you want a particular element to stand in full width, drop the desired element to the very right ➡ or left ⬅ side.
Header & Footer
📝 For more information and video explanation on how headers and footers work, make sure to check the article 👉 HERE.
Let us have a closer look at headers and footers, that play significant roles in the visual impact your website leaves on your site's visitors.
Wisely chosen and arranged blocks are not only eye-capturing, but are also pretty functional. For instance, you can place such important elements like your website logo or your site navigation in your Header or add your contact info, subscription form along with social icons to the Footer.
Alternatively, you can also add pre-designed blocks from Blocks section. Just choose the Block type and drag and drop it on your Header or Footer area.
By the way, the width for the given blocks is fixed but once you’ve used a certain block, you can change its width just the way you prefer using the pointer.
❗ Please note that Pages element, mainly used for setting the site's navigation bar in the header, automatically reverts to the burger layout on mobile view, but only if it's included in the site's header ❗
❗ Subbly website builder was not tested on IE, so we don't guarantee a 100% website performance on this browser. We highly recommend switching to Safari, Chrome, Mozilla Firefox, etc. to avoid any technical issues.