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FAQ about Subbly

Please look below for general FAQ on what Subbly is, what are the transaction fees associated etc... If you have any additional questions, feel free to reach out to our friendly customer support team via chat or by mailing in support@subbly.co.


What is Subbly?

Subbly is an all-in-one eCommerce, SaaS platform servicing businesses delivering both physical and digital products to the final customer on a recurring basis. We're best suited to support subscription types of businesses, but we also offer one-time products, suitable for upsell opportunities. 

Some of the features that our platform offers:

You can see the full list of currently supported features here

Please note that Subbly does not provide any logistics services such as:

  • Product procurement
  • Product packaging
  • Order fulfillment (although we do have direct integration with Shipstation and Pirateship which can be used for order fulfillment)

What is the cost of running a business through Subbly?

For a complete breakdown of our current prices and associated transaction fees (both Subbly + Stripe/PayPal/Braintree) visit our page found here

To see our current subscription plans and their pricing, check this page.


Can Subbly be used for digital service or membership type of services?

Yes! No matter if you're looking to build a physical offering or you're looking to offer a service or some digital good as a membership, Subbly has you covered.

To learn more about membership products, check out this article.
We suggest checking different types of products that can be created on Subbly here

Which countries does Subbly support?

As of now, you will be able to use Subbly if you're located in one of those 22 countries from the list below:

  • Australia
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Ireland
  • Italy
  • Luxembourg
  • Mexico
  • Netherlands
  • New Zealand
  • Norway 
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Why should I use Subby?

Subbly is the only subscription-first all-in-one platform in the market.

If you want to understand the foundation of becoming a subscription-first, please visit our article.

This means that it's equipped, by default, with all the core tools and means to run a successful subscription-first-based business, without having any extra costs outside of the subscription plan.

As opposed to other available platforms in the market, using Subbly doesn't require any plugins for the essential operation of the business.

To read on this topic in greater detail, check this comparison that explains why you should choose Subbly over other platforms.

Does Subbly offer support?

Subbly offers 24-hour live support during the weekdays via chat and email.

The majority of information needed to successfully run a store on Subbly can be found in the Help Center and University.

We also offer a number of certified experts for hire if you need help with anything from creating a website to a more advanced setup.

Find out more about our support channels and resources here.

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