FAQs
FAQ about Subbly
General FAQ about the platform
What countries is Subbly available in?
Where are we currently available in for business
How do I get help? (How to contact support)
How to get in touch with Subbly support
What payment gateways are supported on Subbly?
What payment processors can you connect to take payments through Subbly
Stripe vs. Paypal: Which one to use?
Overview of some general pros and cons of two payment platforms
How much traffic can the Subbly servers handle?
How reliable Subbly is for hosting your business
Pricing plans, pricing structure and applicable transaction fees on Subbly
Detailed explanation of what are you going to be paying for using Subbly on different plans
How and when do we charge VAT?
Explanation on how and in what cases Subbly charges VAT
Does Subbly offer refunds?
When and in what situations can you get a refund of your Subbly payment
Can I use Subbly for POS sales?
Is Subbly suitable for conducting POS sales
How can I migrate my customers from Stripe?
Detailed explanation of the migration process if you're using Stripe for handling payments
How can I migrate my customers from PayPal?
Detailed explanation of migrating customer base if you're using PayPal for taking payments
Does Subbly integrate with any accounting platform?
Some alternatives for Quickbooks or Xero integrations
How to transfer domain between sites on Subbly?
Transfer the domain from inactive to active site
Can customers download files from my Subbly site?
Is Subbly suitable for hosting downloadable content
Why doesn't Subbly have a marketplace?
What is our stance on the marketplace and why we don't act like one
Why my checkout redirects to a different product?
General troubleshooting on why the checkout could be redirecting to another product on the live site
What shipping integrations do you provide?
Different shipping/fulfillment options currently available on Subbly
When do I get paid?
When and how can you expect to receive payments
How to use tags?
Different cases and options of tagging customers or products
How can I access my previous receipts/invoices?
See all your Subbly invoices at a glance, manage and download them
How can I send emails to my customers?
Solutions for emailing your customers
Working with Subbly Experts
General guidelines on leveraging Subbly Expert Program
How to fix 'there is an update' error on your website?
Sometimes we don't imagine that an emoji could break our website, and if that happened to you, here's the solution.... How to troubleshoot the 'there is an update' problem on your website? If your cu…