FAQs

Do you offer refunds?

When and in what situations can you get a refund of your Subbly payment

Updated 2 months ago

Stripe vs. Paypal: Which one to use?

Overview of some general pros and cons of two payment platforms

Updated 2 months ago

How to transfer domain between sites on Subbly?

Transfer the domain from inactive to active site

Updated 2 months ago

How can I migrate my customers from Stripe?

Detailed explanation of the migration process if you're using Stripe for handling payments

Updated 2 months ago

What payment gateways are supported on Subbly?

What payment processors can you connect to take payments through Subbly

Updated 2 months ago

Does Subbly integrate with any accounting platform?

Some alternatives for Quickbooks or Xero integrations

Updated 2 months ago

How much does it cost to use Subbly?

What exactly are you going to be paying for your Subbly plan

Updated 2 months ago

Pricing structure and applicable transaction fees on Subbly

Detailed explanation of what are you going to be paying for using Subbly on different plans

Updated 2 months ago

How can I migrate my customers from PayPal?

Detailed explanation of migrating customer base if you're using PayPal for taking payments

Updated 2 months ago

How do I get help? (How to contact support)

How to get in touch with Subbly support

Updated 2 months ago

How and when do we charge VAT?

Explanation on how and in what cases Subbly charges VAT

Updated 2 months ago

Can customers download files from my Subbly site?

Is Subbly suitable for hosting downloadable content

Updated 2 months ago

FAQ about Subbly

General FAQ about the platform

Updated 2 months ago

Can I use Subbly for POS sales?

Is Subbly suitable for conducting POS sales

Updated 2 months ago

How fast do we respond to your tickets?

How fast can you expect to get an answer from our support team

Updated 2 months ago

Why doesn't Subbly have a marketplace?

What is our stance on the marketplace and why we don't act like one

Updated 2 months ago

Why my checkout redirects to a different product?

General troubleshooting on why the checkout could be redirecting to another product on the live site

Updated 2 months ago

What shipping integrations do you provide?

Different shipping/fulfillment options currently available on Subbly

Updated 2 months ago

How to use tags?

Different cases and options of tagging customers or products

Updated 2 months ago

When do I get paid?

When and how can you expect to receive payments

Updated 2 months ago

Help people in Ukraine

Hi Subblians, it’s Andy from Subbly. As lots of you might know, I and part of Subbly’s team are from Ukraine. Luckily, all the team members and their families are safe now. Unfortunately, that’s not…

Andrija Krstic
Updated 1 month ago by Andrija Krstic

How can I access my previous receipts/invoices?

See all your Subbly invoices at a glance, manage and download them

Updated 2 months ago

How can I send emails to my customers?

Solutions for emailing your customers

Updated 2 months ago

How much traffic can the Subbly servers handle?

How reliable Subbly is for hosting your business

Updated 2 months ago

What countries is Subbly available in?

Where are we currently available in for business

Updated 3 weeks ago

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