Do you offer refunds?
When and in what situations can you get a refund of your Subbly payment
Stripe vs. Paypal: Which one to use?
Overview of some general pros and cons of two payment platforms
How to transfer domain between sites on Subbly?
Transfer the domain from inactive to active site
How can I migrate my customers from Stripe?
Detailed explanation of the migration process if you're using Stripe for handling payments
What payment gateways are supported on Subbly?
What payment processors can you connect to take payments through Subbly
Does Subbly integrate with any accounting platform?
Some alternatives for Quickbooks or Xero integrations
How much does it cost to use Subbly?
What exactly are you going to be paying for your Subbly plan
Pricing structure and applicable transaction fees on Subbly
Detailed explanation of what are you going to be paying for using Subbly on different plans
How can I migrate my customers from PayPal?
Detailed explanation of migrating customer base if you're using PayPal for taking payments
How do I get help? (How to contact support)
How to get in touch with Subbly support
How and when do we charge VAT?
Explanation on how and in what cases Subbly charges VAT
Can customers download files from my Subbly site?
Is Subbly suitable for hosting downloadable content
FAQ about Subbly
General FAQ about the platform
Can I use Subbly for POS sales?
Is Subbly suitable for conducting POS sales
How fast do we respond to your tickets?
How fast can you expect to get an answer from our support team
Why doesn't Subbly have a marketplace?
What is our stance on the marketplace and why we don't act like one
Why my checkout redirects to a different product?
General troubleshooting on why the checkout could be redirecting to another product on the live site
What shipping integrations do you provide?
Different shipping/fulfillment options currently available on Subbly
How to use tags?
Different cases and options of tagging customers or products
When do I get paid?
When and how can you expect to receive payments
Help people in Ukraine
Hi Subblians, it’s Andy from Subbly. As lots of you might know, I and part of Subbly’s team are from Ukraine. Luckily, all the team members and their families are safe now. Unfortunately, that’s not…
How can I access my previous receipts/invoices?
See all your Subbly invoices at a glance, manage and download them
How can I send emails to my customers?
Solutions for emailing your customers
How much traffic can the Subbly servers handle?
How reliable Subbly is for hosting your business
What countries is Subbly available in?
Where are we currently available in for business