Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Changing branding on the checkout
How do I remove Subbly branding from the checkout?
How to translate the checkout?
How do I add Terms & Conditions to the checkout?
Cart widget behavior
Checkout customization options
How to enable 3DS confirmation step at checkout?
How do I set the multi-currency feature?
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Do my customers need to register to make a purchase?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
One time subscription products
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How does gifting work?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Orders' Labels Explanation
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
How fast do we respond to your tickets?
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Help people in Ukraine
PayPal is yet another payment gateway that's possible to setup on your Subbly account. If you want to process payments from your customers, it's imperative that you have payment gateway enabled. If PayPal is your preferred payment gateway, this is how you should enable it on your Subbly account.
How to setup PayPal with Braintree?
In order to setup PayPal on your Subbly, you will first need to have active Braintree production account, as PayPal will need to be setup through Braintree in order to be able to receive and handle recurring payments for your store.
You can apply for a production account with Braintree HERE.
You can open PayPal business account HERE.
After you've been submitted for production account on Braintree and after you have active business account with PayPal, you can proceed with enabling and connecting PayPal to your Braintree as explained HERE.
For reference, once inside your Braintree admin, you need to go to Processing section and to make sure to enable PayPal processing from there.
Connecting Subbly with PayPal and Braintree
Now it's time to login to your Subbly account and head over to the Billing section. From there, you need to click on Create new gateway drop-down button and opt for PayPal via Braintree as in the picture below
You will be presented with the following window:
All of these values should be readily available in your Braintree account, so we'll need to head back to your Braintree admin now. From the main admin head over to the API section
From inside the API section, you will first see the Public Key, so please copy it to your Subbly admin.
While on the same page and looking into your API Keys on Braintree, you can click on the View link to reveal your hidden Private Key. Proceed with revealing it and copying it to your Subbly admin.
After Private Key is revealed, you will get the Merchant ID from the subsequent page as well, so feel free to copy that one to your Subbly admin
At this point, you will need only the Authorize Key to get everything ready. You will need to generate the key from the Tokenization Keys section of your Braintree admin if you haven't done that previously. If you already have this key generated, you just need to copy it.
It seems that you have everything ready now! Make sure to enable the PayPal switch on your Subbly admin and you should be good to go with another payment processor on your checkouts
How is PayPal being applied on the checkouts?
Now that you have PayPal connected to your account, your customers will be able to choose the preferred payment method once at the checkout. You can see here how available options are being displayed to the customer
Customers would be able to finish the checkout either by using their credit card (payment will be processed either through Stripe or through Braintree, whichever is made primary option from here), or by using their PayPal account.
Am I able to enable Google Pay, Apple Pay or Venmo through Braintree?
Although not a part of Braintree integration, Subbly has introduced Google Pay and Apple Pay as payment options in the the checkout.
What are the fees associated with using Braintree?
Please see here for more information on the applicable fees for using Braintree and/or PayPal.