Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Product builder wizard
How to set sequential subscriptions in Subbly?
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Using one time products as bundles
Setting up funnels
Implications of using Anchored + Incoherent
Understanding cut-off dates
How to unpublish a product?
How does gifting work?
How to create a subscription product?
How to create one-time products?
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Growth & Retention
How dunning tool works on Subbly?
Upcoming Renewal Email
Cancellation Offers (Cancellation Flow)
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
Although we tend to automate everything on the backend and to provide a graceful solution that you guys can set to forget, at times there comes a need for you to run a manual charge and create an adhoc order on your customer's account. This is how you do it on Subbly 👇
Running a manual charge (through Stripe)
In order to run a manual charge without creating an order on behalf of your customer's account, you will need to do that from Stripe, as it's the general rule of thumb that every charge taken from your customer will create an order as well.
So, in order to simply run the charge on a customer's account simply do the following 👇
- login to your Stripe account (the one which you have Subbly connected to)
- use the search field and locate the customer in question by using customer's email
- when on customer's profile on Stripe scroll down until you see the Payments section
- click on Add Payment button to declare for how much you'd want to run the charge and finis the adhoc payment
How to manually create an order on Subbly?
Note that this is different from the above because it will create an order for a customer in question and also with an associated charge or without it (you can run a $0 charge if you want to simply create an order without charging a customer actually).
In order to create an adhoc order for a customer make sure that you access specific customer profile from the Customers tab of your Subbly admin, navigate over to Orders tab and choose to add New Order as in the picture below 👇
You will get presented with the widget that will give you 2 different options, which are basically doing the same thing 🤓, ie., both of these are only allowing you to create an order for the customer.
Let's go ahead and explain now what the widget is actually doing and what separate options on the widget mean.
One off order - This will allow you to freely choose a subscription or a one-time product from the pool of active products, and to create an order for that product.
Add to subscription - This will allow you to choose among customer's active subscriptions (accessible and visible also inside the Subscriptions tab of the customer profile). This one is easier if you're simply wanting to add an order to customer's existing subscription without having to double check a variety of different products you already have created 😎
Explanation of different fields on the widget
Down below you can find explanation of different fields you can find on the widget for more clarity:
Choose a product - chooses a product from the pool of active one time or subscription products that you'd want the order to relate to.
Shipping address - declares the shipping address for the newly created order (taken from the shipping address field on the customer area for the customer in question)
Card - if the customer has 2 or more cards in wallet, you will be able to choose one of them from here. We will run the charge against the card chosen.
How much do you want to charge for the product? - declares the $ amount you're about to charge to the customer for the product. If you leave $0, there will be no charge for the customer, but the order will be created 😊
Charge - handles whether the charge will occur or not for the stated amount. If disabled, no charge will occur.
Include shipping - handles whether the shipping fees will be included in the price or not. If disabled, no shipping fees will be charged.
Include survey - handles whether the customer's current survey preferences will be included in the price or not. If disabled, no charge will be taken for the survey preferences. Current survey preferences of the customer (if applicable) will still be presented on the newly created adhoc order as a separate line items.
If you have additional questions about this functionality, please feel free to reach out to our support team anytime you like 🤓