Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
Create your own categories page on your Subbly website
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set up non-renewable plans (a.k.a one time subscription products)?
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
How to use Subbly as a paywall?
- Subbly Help Center
- Growth & Retention
- Growth tools
- Setting up the referral tool on Subbly
Setting up the referral tool on Subbly
Referral tool is perhaps the most frequently used tactic to bring more customers on board building on top of existing trust. If you are not yet familiar with the power of this marketing tool, we suggest running through this blog post for getting more grip on the subject.
Why should I use the referral tool and how it can benefit my business?
We can go on and on giving you lots of reasons why, but we will try to keep it simple and will just say:
- It will prove cheaper than running other marketing tools (like paying for ads for example);
- It will help you make a satisfied and loyal customer base
Why do we say this?
Firstly, all of you who care for marketing of your business (and if you’re reading this, you definitely do) know that it takes around 30, 50, sometimes even 100$ spent on ads to get one customer.
By offering just 10, 15 or 20$ to the existing customer you can get your new subscriber for much less. Plus your existing customer will benefit from this situation and we all know that there is no better marketing than satisfied customers advocating for your business!
So, we advise you to do your math now and come up with the amount of credit large enough to be compelling to your customers to actually push for the referrals. You know your margins! Try looking long-term and don’t be tight.
So, how to set this up in Subbly?
Very easy! All the settings can be managed on this page.
Basically, what you’ll need to do is to:
- Enable the referral program on your store by hitting the switch;
- Input how much money in the terms of credit you want to give to the referrer and
- Input how much money in the terms of credit you want to give to a referee.
- Save rewards, sit back, and watch the magic happen
And if you are not familiar with the terms above:
- Referrer is your current customer who will invite his friend to subscribe to your product;
- The referee is the referrer’s friend who will want to subscribe to your product after he hears good stuff about it (and after he hears that he will get a discount on his first box also).
How does this work in practice?
So, after you have it all set up and saved, all your customers willing to refer someone to your store will need to promote the referral link that they can find in their customer login area or at the end of their checkout.
New subscribers (referees) will have to sign up for your service via the referral link provided in order for both parties to get credit.
Referral tool transaction fees
Although the referral tool doesn't come with the monthly price, there is still an additional transaction fee levied depending on the plan you're currently on.
- Lite or Basic plan - transaction fee is 5%
- Subbly plan - transaction fee is 4%
- Advanced plan - transaction fee is 3%
How do my customers know what their referral code is? Where do they find it?
There are basically 3 different places where your customers will be able to see/find their unique referral code:
- at the end of the checkout
- inside almost all transaction emails that are being sent to them (you can manage these from here)
- inside their customer portal on the main page
Is it possible to know who referred who?
Yes, this functionality is enabled for you if you're on Subbly or on the Advanced plan with Subbly. You will be able to see who referred who from HERE within your admin.
And that’s basically it. We at Subbly hope that you’ll get good use of this feature and that will help you grow your business to unforeseen heights.
If you need further clarification on how to run this feature, don’t hesitate to contact us on email@example.com