Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Product builder wizard
How to set sequential subscriptions in Subbly?
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Using one time products as bundles
Setting up funnels
Implications of using Anchored + Incoherent
Understanding cut-off dates
How to unpublish a product?
How does gifting work?
How to create a subscription product?
How to create one-time products?
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Growth & Retention
How dunning tool works on Subbly?
Upcoming Renewal Email
Cancellation Offers (Cancellation Flow)
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
Referral tool is perhaps the most frequently used tactic to bring more customers on board building on top of existing trust. If you are not yet familiar with the power of this marketing tool, we suggest running through this blog post for getting more grip on the subject. 🙃
Why should I use referral tool and how it can benefit my business?
We can go on and on giving you lots of reasons why, but we will try to keep it simple and will just say:
- It will prove cheaper than running other marketing tools (like paying for ads for example);
- It will help you make satisfied and loyal customer base
Why do we say this?
Firstly, all of you who care for marketing of your business (and if you’re reading this, you definitely do) know that it takes around 30, 50, sometimes even 100 💲 spent on ads to get one customer.
By offering just 10, 15 or 20 💲 to the existing customer you can get your new subscriber for much less. Plus your existing customer will benefit from this situation and we all know that there is no better marketing than satisfied customers advocating for your business!
So, we advise you to do your math now and come up with the amount of credit large enough to be compelling to your customers to actually push for the referrals. You know your margins! Try looking long-term and don’t be tight. ⚠
So, how to set this up in Subbly?
Very easy! All the settings can be managed on this page.
Basically, what you’ll need to do is to:
- Enable the referral program on your store by hitting the switch;
- Input how much money in the terms of credit you want to give to the referrer and
- Input how much money in the terms of credit you want to give to a referee.
- Save rewards, sit back and watch the magic happen 😉
And if you are not familiar with the terms above:
- Referrer is your current customer who will invite his friend to subscribe to your product;
- Referee is referrer’s friend who will want to subscribe to your product after he hears good stuff about it (and after he hears that he will get discount on his first box also).
How does this work in practice?
So, after you have it all setup and saved, all your customers willing to refer someone to your store will need to promote their referral link that they can find in their customer login area or at the end of their checkout.
New subscribers (referees) will have to sign up for your service via the referral link provided in order for both parties to get credit.
Referral tool transaction fees
How do my customers know what their referral code is? Where do they find it?
There are basically 3 different places where your customers will be able to see/find their unique referral code:
- at the end of the checkout
- inside almost all transaction emails that are being sent to them (you can manage these from here)
- inside their customer portal on the main page
Is it possible to know who referred who?
And that’s basically it 😊 We at Subbly hope that you’ll get good use of this feature and that will help you grow your business to unforeseen heights 🚀
If you need further clarification on how to run this feature, don’t hesitate to contact us on email@example.com