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Why my checkout redirects to a different product?

Ever wondered why you're seeing a certain product after clicking a completely separate one? This article explains this interaction in-depth so make sure to review it to learn more!


How it works? 

The way the system works is that by clicking on a certain product, the checkout window will appear immediately! (be it a subscription or one time product)

One time products are a bit different, as you can have X items in a single cart at the same time!

Issue can happen if:

  1. There's multiple one time products with variants, where the users abandons the variants selection on the initial product and tries to open a 2nd one.
  2. Subscription survey window hasn't been completed and the users tries to open a one time product with variants.

How to troubleshoot?

When clicking on a product with variants, similar to a subscription with surveys, the user needs to be complete the actual pop-up window that appears with the personalization choices, in order to proceed to the checkout. If the user closes the window before doing so (drops out) and clicks on the next product with variants as well, the previous pop-up window associated with the former product will appear first, before continuing in quick succession to the next as the system remembers the previous choice. Only after completing the initial pop-up window, the user will proceed to the next and this in turn causes confusion. (as it appears that clicking on a new product opens the wrong product which is incorrect.)

As always, make sure to reach out to us on the help chat if you need any further assistance!

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