Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
Create your own categories page on your Subbly website
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set up non-renewable plans (a.k.a one time subscription products)?
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
How to use Subbly as a paywall?
- Subbly Help Center
- Checkout & Payments
- Checkout & cart widget behavior
Checkout & cart widget behavior
Updated by Dusan Videnovic
Have some doubts about how the cart is managed once the customer has initiated the checkout process? Read below for further clarification!
How to get to the cart view inside the checkout?
Once you move to the checkout section, you can review your order, and if you want to make a change or edit your cart, click on the Continue shopping option at the top. You will be returned to the previous section and you can navigate from there to manage the subscription plan and preferences you've chosen at the start, without needing to go through the whole process again.
Once you are back in your Cart, you can click on the pen and edit the preferences selected as shown in the picture below:
Or click on the small bin icon at the top, remove the product from your cart, and continue shopping/replacing the subscription product.
How do surveys work on the cart widget?
When a subscription is added to the cart, if any survey is linked to the product/pricing plan, the customer will be displayed with the survey questions in the cart widget in which customers will be able to save preferences in order to proceed with checkout as shown in the following image.
Survey's preferences can be edited by clicking on the pencil icon which will display the survey to change its selections as mentioned in the previous section above.
How to remove/change the number of items from the cart?
Product quantity can be edited from the cart widget, you can add and subtract the number of items for one-time products by clicking on the "+" and "-" icons. When the number of products is reduced to 1 a "trash bin" icon will be displayed which can be used to delete the product from the cart.
You can delete subscription products from the cart widget by clicking on the "trash bin" icon or by going into edit mode and clicking the "trash bin" icon found at the bottom right of the cart widget.
From the checkout, you can delete subscription products if you have at least 1 subscription and 1 one time product added to the cart. Click on the EDIT button and you'll be able to either remove the subscription and only keep the one-time product and/or decrease/increase one-time items:
If you only have 1 subscription product in the cart and want to remove it to add a different one, just go back to the store and remove the subscription product from the cart widget as explained previously.
How to add an addon to the cart?
The way to enable a one-time product as an add-on to a subscription is by enabling the toggle "Add to subscription" under the one-time product. Simply click on it as shown below to add that product to the subscription and it will renew with the subscription using the same pricing plan rules.
Can I have more than 1 subscription item in the cart at the same time?
No, please note you can only have 1 subscription product in the cart at a time. Adding a new subscription product will prompt a message asking to replace the previous product from the cart as shown in the following image.
However, if you would want your customers to be able to purchase more than 1 subscription during checkout, you can set up the post purchase funnel.
This feature will let you build up your own flow that will be presented to customers after purchasing the initial product. In this part you can offer more subscription products to customers while still having them at checkout!
How to change the shipping address and shipping method at the checkout?
While at the checkout, you will be asked to submit your address, afterwards you will be prompted to select among your input addresses or add a new one.
After selecting the desired address and continuing, you’ll be prompted with the shipping methods available for your location.