Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Product builder wizard
How to set sequential subscriptions in Subbly?
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Using one time products as bundles
Setting up funnels
Implications of using Anchored + Incoherent
Understanding cut-off dates
How to unpublish a product?
How does gifting work?
How to create a subscription product?
How to create one-time products?
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Growth & Retention
How dunning tool works on Subbly?
Upcoming Renewal Email
Cancellation Offers (Cancellation Flow)
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
Have some doubts on how the cart is managed once the customer has initiated the checkout process? 🛒 Read below for further clarification!
How to get to the cart view inside the checkout?
Click on the Edit button on the right of Your cart to double check contents of your cart. You can navigate from there to change the subscription plan you've chosen at the start, without needing to go through the whole process again.
How to remove/change the quantity of items from the cart?
This is only possible if you have at least 1 subscription and 1 one time product added to the cart. Once again click on the EDIT button and you'll be able to either remove the subscription and only keep the one time product and/or decrease/increase one time items:
If you only have 1 subscription product in the cart and want to remove it to add a different one, just initiate the checkout for the other subscription product. The new one will automatically replace the previous subscription 👍
How to add an addon on the cart?
The way you subscribe to a one time product is using the addon feature we recently introduced. While editing the cart, there's a toggle option under any one time product while in the same cart as a subscription. Simply click the toggle option like shown below to add that product to the subscription and it will renew with the subscription using the same pricing plan rules.
Can I have more than 1 subscription item in the cart at the same time?
No, please note you can only have 1 subscription product in the cart at a time. However, if you would want your customers to be able to purchase more than 1 subscription during checkout, you can set up the post purchase funnel 🤩
This feature will let you build up your own flow that will be presented to customers after purchasing the initial product. In this part you can offer more subscription products to customers while still having them on checkout!
How to navigate between previous and next question on the checkout survey?
If you created a checkout survey, your customers can easily go back and forth between each of the questions by clicking on the Next Step or Previous Question buttons at the bottom of the screen:
How to change shipping address and shipping method at checkout?
While at check out, you will be asked to submit your address, afterwards you will be prompted to select among your inputted addresses or add a new one.
After selecting a desired address and continuing, you’ll be prompted with the shipping methods available for your location.