Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding (email template editor)
How do I remove Subbly branding from the checkout?
How to translate the checkout?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Cart widget behavior
Checkout customization options
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
How do I set the multi-currency feature?
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
How to change the title for your website?
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set up non-renewable plans (a.k.a one time subscription products)?
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How does gifting work?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
It is possible for you to set up your subscription or one-time products to be available as gifts also. In this article, read about all of the implications of offering your products as gifts, as well as the difference between gifting and gift vouchers.
Video tutorial (difference between Gifting and Gift Vouchers)
Difference between Gifting and Gift Vouchers is explained in the following video
Setting up gifting
In order for your customers to be able to checkout on one of your products as a gift, make sure to enable the Gifting option on the product creation page when creating a product, as seen in the picture below.
This will enable your customers to choose whether they would like to gift the subscription to someone else during the checkout flow. They can do this by toggling the It is a gift toggle on the checkout.
If this is enabled, the customer will be able to choose when his/her gifting subscription will start, and for how long will it be active through the following widget which will open for the customer:
You'll know that specific customer has gifted the subscription to someone by a blue GIFT label beside customer's subscription on your Subbly admin.
My customer just finished the checkout, why does it say that his/her subscription is already cancelled?
Please note that customer is able to set gifting subscription to cancel after 1 shipment. If they opted for this on the checkout, then his/her subscription will be automatically queued for cancellation after he/she has been billed on the checkout for 1st shipment.
How can I see how many shipments does the customer have left on his gift subscription?
This is visible on multiple places inside the admin. You'll be able to see it as a counter for easier shipment. It will be presented in the subscriptions section:
And on each individual customer profile as well:
Can customers set their subscription to auto cancel after X shipments?
Yes, this is something that's possible to setup by enabling the gift duration widget from the Advanced settings of your Subbly admin. If the following toggle is enabled:
... customers checking out as a gift will be asked to choose the duration of the subscription directly at the checkout as seen below
They can choose from the drop down the number of shipments would they want the subscription to go for before it's automatically cancelled.
My customer completed the checkout but I don't see the order created on my Subbly admin?
Yes, this can come out as a result of a customer choosing a future date for his/her subscription to start. Please note that they are able to do that when gifting a subscription.
You can see the start date customer chose on the checkout by looking into customer's next renewal date on his/her profile within Customers tab.
What happens if I set my monthly products to align with specific cut-off/rebilling dates dynamics? Will they still be able to choose a future date for the subscription to start?
In this case they will be given an option to choose a future date for their subscription to start, but they will be able only to choose those dates specifically intended for a renewal of a given product (1st or 15th of the month).
My customer stated preferences for the product when checking out. Why am I not able to see them?
This is due to the fact that customer's subscription didn't start yet. When the start date of the subscription is reached, you will be able to see the preferences as well.
How to auto-enable gifting to the product checkout?
If you'd want for your checkouts to have This is a Gift option auto-enabled, you can do that as well by altering the checkout URL a bit.
What you need to do is to slightly alter the checkout URL to include ?gift=true at the end and that link will have the gifting option automatically turned on when customer visits the checkout.
So, checkout URL will need to look like this
XYZ is actually a product ID in this case, so just feel free to change that part.
Can my customers leave a message to a gift recipient?
Yes, if gifting is turned to ON on the checkout, person checking out will be able to provide additional gift message to the gift recipient by inputting in the appropriate field.