Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal
Setting up Braintree (or PayPal through Braintree)
Setting up Auth.net
Setting up Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Handling invoices
How do I set the currency for my store?
Country of trade setting
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Taxes
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Preventing Customer's Cancellations
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Testing checkouts and customer portal
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How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
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Setting up cart widget
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Altering cart widget functions by embedding Subbly Javascript
Website Builder
AI Website Builder
AI Website Builder Introduction
AI Website Builder: Pricing, Costs, and Tokens Explained
Getting started with the AI Website Builder
AI Website Builder: General guidelines and best practices
Legacy Builder
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How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
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Adding chatbot to your Subbly site
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Building a page from scratch with Subbly
How to add images and videos to your website?
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Configuring SSL for your website
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Why my domain was labeled as HREFLANG?
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How do customers leave a review for my products?
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How to set up shipping methods for my store?
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How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
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How to create "Subscribe & Save" offers on Subbly?
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Customer's Labels Explanation
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How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
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Why my orders don't appear in my Shipstation admin?
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FAQs
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
Global metadata (Attributes and Tags)
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
Migrating to Subbly
Getting started with Subbly Guide
- Subbly Help Center
- Products
- Product builder wizard
- How to set up shipping methods for my store?
How to set up shipping methods for my store?
So you've set up your products but now need to define the shipping fees, or perhaps you also want to offer local delivery and even a pick up point? Read below to configure each of these options.
Video tutorial
If you prefer following the video guide instead of having to read a bunch of text, you're in luck, we've got one recorded just for you!
Initial setup
By default, you'll be presented with Shipping Regions and Domestic Shipping considering the country you selected for your store. Click on Edit to set it up properly

First step is to rename the region and select the countries you're going to ship to. Some countries will allow you to exclude/include specific cities or states

If you don't plan to ship to certain areas of a particular city or state, click on Exclude regions and input the zip codes you want to exclude

Defining the shipping rules
The shipping rules determine to which products and under which conditions a certain shipping fee will be applicable to the purchase. You can create as many rules as you want by clicking on this button placed at the bottom of the page

The rules have some fields in common with the same usage:
- Enter name of shipping method. You're free to name each rule differently and that is the name that will be displayed to customers at checkout and at the customer portal.
- Duration. This information is also displayed to the customer and refers to how long it will take for the purchase to be delivered to their doorstep. Write the number and days.
- Price. Shipping fee charged at the moment of checkout and renewal.
And a couple of optional toggles:
- Multiply price by shipment number. If one of your subscription products is what we consider a pre-paid plan, i.e. the customer is paying upfront for a period that includes several shipments, make sure to enable Multiply price by shipment number toggle so each order has the necessary shipping fees added.
- Free shipping when a customer buys over specified amount. When enabled, you'll be able to input a certain amount that if reached, the customer will be eligible for free shipping. One common use case would be if they are purchasing a combined cart (subscription product + one time product).
Now, let's dive in-depth into the four different rules you can create:
- By Flat price
This is the simpler configuration. When having a flat price, the same shipping fee will apply to every product of your store. In the example below, it would be $6

- By Weight
If the shipping price depends on the weight of the products, you will also need to use our inventory tool.
When creating the SKUs that you'll attach to the subscription or one time product, you'll see an option to add weight (in kilograms) to them

That is what will be taken into account for the weight range of the shipping rule

Thus, basically, the shipping fees will depend on the weight of the SKU that was added to the product in question.
By default, the ranges are multiples of 10 but you can update that by inputting a different number in the From field of the second line and add additional ranges as well!

- By Price
Similarly to the rule above, this one will apply the shipping fees based on ranges of price. For example, you might want to charge a fee of $10 for every product between $0-$35, but fee is $15 for anything above $35

- By Products
This is perhaps the most common rule given that it gives you the possibility of creating groups of products and assign a shipping fee to each of them. Let's say you want to charge a fee of $10 for subscription products and $5 for one time products, then the setup will look something like this

Combinations are endless of course and you can keep creating more groups by clicking on Add new product group.
Now, what if you want to charge $12 for shipping one of your products but the rest will always be $5? In that case, you can simply use the Other products field. This one comes handy in situations like the one described, so you can easily classify every product that was not selected into a group and apply a certain shipping fee to it

This type of rule also provides additional flexibity for a combined cart (more than one product in the cart at the moment of checkout) that have different shipping fees. At Shipping price for multiple products you can decide:
- If the shipping fee that is going to apply should be the cheapest, the most expensive one, or the sum of every fee, or
- If the customer cannot pay more than the maximum shipping price you set, regardless of the products in the cart. Any input on this field overrides the option above.
Make sure to enable your rule and your method by clicking on the toggle next to each name and save changes!
Local Delivery
If your coverage area is limited to certain zones of your city, this is the option for you.
Go to Local Delivery section of shipping methods and click on Add new local delivery shipping

Besides the basic settings of Name, Duration, Price and Multiply price by shipment number that have been explain in the method above, you have two new fields
- Delivery areas selected. This is where you will add the postal codes that you plan to ship to.
- Delivery details. You can add provide additional information to your customers regarding the delivery. Comments written here are shown at checkout.
Local Pickup
When having a brick and mortar store, it definitely makes sense to use it as pickup point for your customers.
Go to Local Pickup section of shipping methods and click on Add new local pickup shipping

You'll be presented with the fields to input the address of your pickup point including working hours and additional comments. On top of that you might opt for adding a Price to this method in which case you can also enable Multiply price by shipment number toggle

FAQ
How many shipping methods can I have active at the same time?
All of them! It's mandatory to have at least one method active so your customers can place an order and move forward with the shipping step on checkout. If offering various options, customers are able to select the method that suits them better as part of the process

How do I change the shipping method for a customer?
Navigate to the profile of the customer and to the subscription in question. Then click on the three dots to the right -> change shipping setup

You will be presented with the methods available based on the address of the customer or what you have configured on the backend

You can also do this in bulk from the Subscriptions section -> Selecting subscriptions ->Actions menu

Can customers change the shipping method by themselves?
Yes, they can do it by logging into their customer portal as explained here.
Can I edit/delete a shipping method or rule?
You can edit a method or rule at any moment and changes will be effective starting immediately for new purchases and on the next renewal for existing subscriptions.
However, you can't delete a shipping method or rule that has or has had subscribers (the trash can will be greyed out). You can tell by looking at the icon besides the on/off toggle

Best approach in this scenario is to disable the method so it stops showing on checkout.