Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal
Setting up Braintree (or PayPal through Braintree)
Setting up Auth.net
Setting up Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
How to add GIFs to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
How to create product category filter (Website builder)
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set subscriptions to auto-cancel?
Content feed (How to use Subbly as a paywall?)
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
Setting up Mondial Relay
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to create "Subscribe & Save" offers on Subbly?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
AI Author Bot (powered by AI)
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Predictive churn (powered by AI)
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up lead forms and converting leads
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
Setting up Addons Upsell
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
Setting up SendGrid
Setting up Postmark
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
This is perhaps the most important part of the website building process if you're running an eCommerce store - adding products to it. Under the Elements tab on your Subbly builder, you will find two elements that will enable you to use predefined layouts for the products view on your site.
What's the difference between Product and Products element?
Product element helps you showcase a single product with all its details and description, making it more suitable to be part of a product detail page.
On the contrary, Products element will add all products you have created in a grid, making it suitable for a category hub page, or a products listing page. Although you're able to make some changes to the Products element layout, please note that you won't be able to use custom layouts unless you don't create the layout yourself. This is also very important if you want to order the products here.
Styling the Products element
Although products will always be displayed in a grid and under the same layout, you can apply some customization to it.
All customizations to the products element are done under the Edit Products section (visible as the settings wheel after you click on the element itself). Under Options tab, you will be able to change grid formatting and filter products displayed on the element by choosing whether you want to display only subscription or only one-time products.
You can change which CTA buttons you want to be displayed on the element and change their styling through the buttons tab.
Please note that you can change/create styling of the buttons from inside Designer Tools/Layout section of the Dashboard.
Finally, you can change color palette or font styling for the entire element for the corresponding section within the Edit panel on the element.
Don't forget that you're able to add your custom fonts and to add/remove fonts from the free Google font repository from the Fonts app on the Dashboard.
How to reorder/sort the products in products element?
This is perhaps one of the most frequently asked questions.
We've introduced some sorting functions/options inside the Products element that can help you sort the products in a certain order:
- newest to oldest or vice versa
- highest to lowest price or vice versa
Filtering options for products
There are 2 main filtering options for the Products element on Subbly:
- filtering by tags
- filtering by type
Filtering products by tags
By default, the products element lists out all the active products you've set up within Subbly. But you can also filter the products to be displayed if you're trying to show products only from a specific category, for example. You can achieve this by tagging your products within Admin dashboard, and filtering the products by tags within the products element in your Subbly website.
Here's how you can add tags to your products:
- Navigate to your Subscription or One-time Product page within your Admin dashboard.
- Click on the contextual menu(the three dots) and click on Edit tags.
- You'll see a window pop-up, allowing you to input the tags for that product. Type in a new tag, or select from an existing one, then click Save.
Once you've tagged all the products you want to filter, you can then change the settings within the products element to only display products belonging to a certain tag.
- Click on your product element within the website builder, and select the Settings menu that pops up along with other options.
- Click on Options > Filter By Tag. It's set to "All tags" by default, which essentially lists all the products.
Then you need to use the drop-down from Filter By Tag option as in the picture below:
- All the tags you added to your products will be listed in the drop down menu here - select any one, and click save. Only the products carrying the tag you've selected here will be displayed by the products element.
Filtering products by product type
Using Filter by Type option, you can filter the products element to just show subscription products, or one-time products - by default, it's set to "All types", which will display both subscription and one-time products in your store.
You can also combine both Filter by Tag and Filter by Type options to create a more granular filter for your products element.