Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Timezone setup
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
Invoices (FAQ)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Cart behavior
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Website Builder
Dashboard apps
Articles App
Logo maker app
Designer Tools: Overview
Fonts App
Pages App
Designer Tools: Layout
Designer Tools: Typography
SEO App
Domain App
Languages App
Designer Tools: UI Kit
Templates App
Media App
Pop-Ups App
Getting started with Dashboard and Apps
Site Settings App
Elements
Icons element
Blank space element
Language Switcher Element
Image Slider element
Form element
Map element
Product/Products Element
Breadcrumb element
Account Element
Accordion element
Button/Product Button element
Sharing Buttons element
Logo element
Quotes element
Paragraph element
Custom HTML element
Search element
Region Switcher element
Divider element
Articles and Article Categories element
Follow Us element
Gallery element
Title element
Video element
Image element
Countdown element
Pages element
Edit mode
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Products
Product builder wizard
Subscription add-ons
How to set sequential subscriptions in Subbly?
Anchored subscriptions
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Commitment period
Using one time products as bundles
Seasonal subscriptions
Setting up funnels
Ad-hoc subscriptions
Implications of using Anchored + Incoherent
Understanding cut-off dates
Incoherent subscriptions
How to unpublish a product?
How does gifting work?
Membership subscriptions
How to create a subscription product?
How to create one-time products?
Survey builder
Customers
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Emails FAQ
Orders
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Handling Orders
Growth & Retention
Customer retention
How dunning tool works on Subbly?
Cancellation Analytics
Upcoming Renewal Email
Churn Insights
Cancellation Offers (Cancellation Flow)
Growth tools
Integrations & App Store
App store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
FAQs
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
- All Categories
- Website Builder
- Elements
- Product/Products Element
Product/Products Element
This is perhaps the most important part of the website building process if you're running an eCommerce store - adding products to it 👦 Under the Elements tab on your Subbly builder, you will find two elements which will enable you to use predefined layouts for the products view to your site.
What's the difference between Product and Products element?
Difference is simple - Product element will make it possible for you to add 1 product and showcase it on your store (regardless of how many subscription or one-time products you currently have created on the back end).
On the contrary, Products element will add all products you have created in a grid. Although you're able to make some changes to the Products element layout, please note that you won't be able to use custom layouts unless you don't create the layout yourself. This is also very important if you want to order the products here
📝 For more info on how to build custom layout for the products section on your site, please refer to this article. There is a video included in it as well 😉
Styling the Products element
Although products will always be displayed in a grid and under the same layout, you can apply some customization to it.
All customization to the element is done under the Edit Products section (visible after you click on the element itself). Under Options tab, you will be able to change grid formatting and to filter products displayed on the element by choosing whether you're wanting to display only subscription or only one-time products.
You can change which CTA buttons you want displayed on the element and change their styling through the buttons tab.
Please note that you can change/create styling of the buttons from inside Designer Tools/Layout section of the Dashboard.
Finally, you can change color palette or font styling for the entire element from the correspondent section with the Edit panel on the element.
Don't forget that you're able to add your custom fonts and to add/remove fonts from the free Google font repository from the Fonts app on the Dashboard.
How to reorder the order of elements?
This is perhaps the most frequent question we're getting 😵
We've introduced some sorting functions/options inside the Products element that can help you sort the products in a certain order:
- newest to oldest or vice versa
- highest to lowest price or vice versa
This can prove really powerful if used in conjunction with setting up a grid for your products to display (for example, 2x2 or 3x3 grid for the products etc.).
If you're still not satisfied with the flexibility the Products element is giving you, please note that you can always opt to create your own layout for the products to be displayed as explained here.