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GOOD STUFF!

How do I cancel my account?

We're very sorry to see you go, and would really appreciate your input on why did you decide to leave Subbly. We take customer feedback very seriously over here and are always listening to any constructive feedback, so please do let us know if you need anything in terms of features/functionalities and if you're needing help setting your Subbly. You can mail in support@subbly.co at any point!

Cancellation Policy

We have designed our cancellation policy with the primary goal of providing you ample time to conclude your activities on Subbly. Below are the key terms:

  • One-Month Notice: For account cancellation, Subbly requires a written notice given at least one month in advance. This applies only to actively used accounts.
  • Annual Plans: For customers on annual plans, if you request to cancel within the last month, the final month will be charged separately. This will be honored at the same rate as your annual plan.

We’ve carefully curated these terms to ensure a smooth transition and invite you to reach out to our team with any questions.

Also please be rest assured, we don’t and will never prevent you, or charge you to take your customer data and payment sources with you like other platforms.

To officially cancel your account, you must go through the cancellation flow within your Subbly admin panel. Only requests made through this process will be treated as formal cancellations. Requests sent via email, chat, or as a reply to automated messages will not result in cancellation unless the workflow is fully completed.

If you're on a trial, you can cancel your trial easily within the admin, with no hassle. If you are already in a paid status, please follow the steps below. 

  1. Go to the plans page once you log in.
  2. Find the section highlighted below on the plans page.
  3. Click on the 3 dots and proceed to request cancelation on the following drop-down window as shown below:

Why do we require this?

It's simple, the reason we ask you to contact us to cancel is that shutting down a store is a little complex, the reason for this is that the nature of subscription is that it's recurring and often there are upcoming orders which are paid for but not visible in your orders section yet. To be fair to the customers we need to notify you of what the implications are of you closing your shop. Additionally, it gives us valuable feedback so we can improve our platform for the future.

Important considerations

When canceling your account on Subbly, please acknowledge the following:

  1. Cancellation stops the auto-renewal of your recurring subscription with Subbly. 
  2. Your account will still be active until the end of the billing cycle. 
  3. If you've paid for a year upfront, your account will be active until the end of the 12-month period unless the opposite is specifically requested by the customer. Unfortunately, we are not in a position to offer any prorated refunds as per our terms and as per the discount and promo price of the subscription you got by committing for a year upfront.
  4. Cancellation does not delete your account with Subbly, you'll still be able to log in and reinstate the paying plan with Subbly if you want. 
A very important thing to note is that if you still have any active subscriptions upon requesting and proceeding with the cancellation, their accounts/subscriptions will be canceled as well and they won't be recharged for their renewals after the account termination.

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