Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Logo maker app
Designer Tools: Overview
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Designer Tools: Typography
Designer Tools: UI Kit
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Site Settings App
Blank space element
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How to create anchor points on your website?
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Adding chatbot to your Subbly site
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How to build a page from scratch with Subbly?
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Desktop vs. Mobile versions of the site
Positioning of elements
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Getting Started with the Website Builder
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Product builder wizard
How to set sequential subscriptions in Subbly?
Setting up trial period for subscription products
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What are subscriptions?
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Using one time products as bundles
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How does gifting work?
How to create a subscription product?
How to create one-time products?
Can I add customer's subscriptions manually?
Customer's Labels Explanation
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How to change renewal date for a customer?
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Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
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How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
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Growth & Retention
How dunning tool works on Subbly?
Upcoming Renewal Email
Cancellation Offers (Cancellation Flow)
Integrations & App Store
Setting up Chartmogul
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Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
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How and when do we charge VAT?
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FAQ about Subbly
Can I use Subbly for POS sales?
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Why my checkout redirects to a different product?
What shipping integrations do you provide?
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Help people in Ukraine
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Updated by Andrija Krstic
Wanting to offer gift vouchers for your customers during this Holiday season? 🎅 This article will explain everything about the setup so your customers can share your great products with their loved ones. 👍
What are gift vouchers?
Gift vouchers are a newly introduced type of product which offer the option to purchase and provide a gift voucher to your friends and family, as a gift, especially during the holiday season. It works dynamically as the buyer purchases the product by going through the checkouts and the recipient receives a unique code which he uses to discount any product they wish during their own checkout experience.
How to create a gift voucher?
Gift voucher is created in the admin, on the product setup screen and it has it's own category, located as shown below:
Once you navigate and create your first gift voucher, the basic steps will look familiar, as it's the same process as any other product.
Key difference here is the denominations screen which looks similar to the variant selection you might see on the one time products. The difference here is in the amount offered to the buyer. The amount they choose will be the discount which is gifted to the recipient and what is charged on the checkouts.
One unique thing related to the gift vouchers is the expirations period. This applies to the gift vouchers and sets a duration for when it's redeemable.
How it works on the checkout?
After you've completed the gift voucher setup, only thing left to do is publish and your customers would be able to use the functionality to its fullest potential.
Customers are greeted with this window where they can choose the amount of their denomination.
Once they select their choice, they can select if the gift voucher confirmation email is sent to them or the gift recipient themselves and they can provide the emails needed and a gifting message which is added automatically.
You can track any issued gift voucher in the designated section mentioned previously under the "Issued" tab.
Code found on the right column of the screenshot above is what the gift recipient receives and this will be used on the checkouts as a way to apply the voucher.
How do the customers get their unique voucher code?
Once the initial customer purchases a gift voucher and adds the email of the gift recipient like shown previously, they will get an automatic email which includes all of the necessary info! We have a specific email template just for this which is found in the email section HERE and you'll be able to adjust the template like with any other you had previously, to match your business.
Frequently asked questions:
- If the total amount on the checkouts is lower then the total value of the voucher, the rest will be carried over to the next purchase the customers make on the store. (similar to store credit).
- Coupons and gift vouchers are mutually exclusive and they can't be added in the same checkout. (as the purpose of both is to discount the base product)
As always, if you have any additional questions or need assistance in setting up, feel free to reach out 24/7 to our support team! 😊