Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Cart widget behavior
Cart widget customization
Checkout customization options
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set up non-renewable plans (a.k.a one time subscription products)?
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
Updated by Andrija Krstic
Wanting to offer gift vouchers for your customers during this Holiday season? This article will explain everything about the setup so your customers can share your great products with their loved ones.
What are gift vouchers? (Video tutorial)
Gift vouchers are a newly introduced type of product that offers the option to purchase and provide a gift voucher to your friends and family, as a gift, especially during the holiday season. It works dynamically as the buyer purchases the product by going through the checkouts and the recipient receives a unique code that he uses to discount any product they wish during their own checkout experience.
We've recorded video footage showcasing how you can set the gift vouchers on Subbly and with ease:
How to create a gift voucher product?
Gift voucher is created in the admin, on the product setup screen and it has its own category, located as shown below:
Once you navigate and create your first gift voucher, the basic steps will look familiar, as it's the same process as with any other product.
A key difference here is the denominations screen, which looks similar to the variant selection you might see on the one time products. The difference here is in the amount offered to the buyer — the amount they choose will be the discount that is gifted to the recipient and what is charged at checkout.
One unique thing related to gift vouchers is the expiration period, as it sets a duration for when it's redeemable.
How does it work on checkout?
After you've completed the gift voucher setup, the only thing left to do is to publish it and your customers will be able to use the functionality to its fullest potential.
Customers are greeted with this window where they can choose the amount of their denomination.
Once they select their denomination, they can select if the gift voucher confirmation email is sent to them or directly to a gift recipient, and they can provide the email addresses needed and a message which is added automatically to the gift voucher email.
Once the initial customer purchases a gift voucher and adds the email of the gift recipient like shown previously, they will get an automated email which includes all the necessary information and the gift voucher code which the customer will input at checkout as shown in the following image.
How to manage issued vouchers?
You can track any issued gift voucher at the Gift voucher section under the "Issued" tab.
The code found on the right column of the screenshot above is what the gift recipient receives and this will be used on the checkouts as a way to apply the voucher.
Also, it is possible to filter issued coupons by issued dates and by the following parameters:
- Product: Gift voucher denomination used
- Customer: Recipient of the gift voucher code
- Status: Status of the gift voucher issued (Any, cancelled, expired, partially used, redeemed, used.)
How to manually send vouchers to customers?
You can create gift vouchers with no charge at the Gift voucher section under the "Issued" tab by clicking on the Create voucher button.
You will be presented with the following widget through which you can select to send the voucher to an existing customer or to a new customer. But not only that, you can also include a gift message when sending the gift voucher code to make the gift awarded feel more personalized.
- If the total amount on the checkouts is lower than the total value of the voucher, the rest can be used on the next purchase the customers make on the store by redeeming the voucher again as explained before.
- Coupons and gift vouchers are mutually exclusive and they can't be added to the same checkout (as the purpose of both is to discount the base price of the product).
As always, if you have any additional questions or need assistance in setting this up, feel free to reach out 24/7 to our support team!