Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Product builder wizard
How to set sequential subscriptions in Subbly?
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Using one time products as bundles
Setting up funnels
Implications of using Anchored + Incoherent
Understanding cut-off dates
How to unpublish a product?
How does gifting work?
How to create a subscription product?
How to create one-time products?
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Growth & Retention
How dunning tool works on Subbly?
Upcoming Renewal Email
Cancellation Offers (Cancellation Flow)
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
If you haven't done so already, make sure to check on this article if you want to know how you can filter the orders and export the filtered data. We're always looking into adding new filters to this functionality.
Some of the things you can do on Subbly with your order is to manually
- change the shipping date
- mark the order as shipped
- unmark it as shipped and revert to the awaiting shipment pending status of the order
- archive the order
For video breakdown and tutorial on how you can handle your orders please refer to the video below 📹
Changing shipping date for orders
Although not recommended as it adds an extra layer of manual work on the admin side, on Subbly you've been given a flexibility of manually changing the shipping dates for the orders that are already created.
In order to do it you'll need to head to the Customers tab of your Subbly admin, choose the appropriate customer and look up the order slip you will be looking to change the shipping date for.
Once you open the order slip (you can simply click on the order ID and it will open the order slip), you need to click on the three little dots in the upper right corner to bring up the contextual menu from where you can choose the shipping date for the order as in the image below 👇
Calendar widget will open and you can simply change the shipping date by choosing the new date from the calendar 😉
New shipping date will update both on the admin and on the customer portal.
Marking orders as shipped
Note that orders are automatically marked as shipped once you print shipping labels from either Shipstation or Pirateship if you're using these for fulfillment and if you have them properly integrated.
If not, note that you can (and will need to) manually mark your orders as shipped. You can do this for every order separately or for only selected orders in a bulk.
Marking a separate order as shipped
In order to do this, you'll need to go to the actual order slip (you can access the order slip by clicking on the order unique ID while on the Orders tab) and click on the Mark as Shipped button at the top right corner of the screen.
Marking the order as shipped will switch order's status from Awaiting Shipment to Shipped.
Bulk marking orders as shipped
You can bulk mark order as shipped by making an appropriate selection on the Orders tab and clicking the Mark as Shipped button.
Marking orders as shipped will automatically dispatch the Order Shipped email if it's enabled from the Emails section here. If you wouldn't want the email to be sent, you can instead opt for archiving the order. Cancelling the order will also trigger the Order Cancelled automated email.
Archiving/cancelling the order
If you'd want to cancel or archive the existing order, you can also do that from inside the specific order page by opting for one of the options on the top right corner of the admin as indicated in the picture below 👇
What's the difference between cancelling and archiving the order?
- If you cancel the order, Order Cancelled email will be dispatched to the customer and order will be shown on the customer admin still.
- If you archive the order, order will be deleted as if there never was one, and the customer won't get any kind of email notification 📧 Please note, however, that it's not possible to unarchive the order anymore as the order is going to be deleted from the database.
Adding an adhoc order
Please refer to this article HERE if you're wanting to manually add an order for any customer.