Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
Create your own categories page on your Subbly website
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set up non-renewable plans (a.k.a one time subscription products)?
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
How to use Subbly as a paywall?
- Subbly Help Center
- Handling Orders
If you haven't done so already, make sure to check on this article if you want to know how you can filter the orders and export the filtered data. We're always looking into adding new filters to this functionality.
Some of the things you can do on Subbly with your order is to manually
- change the shipping date
- mark the order as shipped
- unmark it as shipped and revert to the awaiting shipment pending status of the order
- archive the order
For video breakdown and tutorial on how you can handle your orders please refer to the video below
Changing shipping date for orders
Although not recommended as it adds an extra layer of manual work on the admin side, on Subbly you've been given a flexibility of manually changing the shipping dates for the orders that are already created.
In order to do it you'll need to head to the Customers tab of your Subbly admin, choose the appropriate customer and look up the order slip you will be looking to change the shipping date for.
Once you open the order slip (you can simply click on the order ID and it will open the order slip), you need to click on the three little dots in the upper right corner to bring up the contextual menu from where you can choose the shipping date for the order as in the image below
Calendar widget will open and you can simply change the shipping date by choosing the new date from the calendar
New shipping date will update both on the admin and on the customer portal.
Marking orders as shipped
Note that orders are automatically marked as shipped once you print shipping labels from either Shipstation or Pirateship if you're using these for fulfillment and if you have them properly integrated.
If not, note that you can (and will need to) manually mark your orders as shipped. You can do this for every order separately or for only selected orders in a bulk.
Marking a separate order as shipped
In order to do this, you'll need to go to the actual order slip (you can access the order slip by clicking on the order unique ID while on the Orders tab) and click on the Mark as Shipped button at the top right corner of the screen.
Marking the order as shipped will switch order's status from Awaiting Shipment to Shipped.
Bulk marking orders as shipped
You can bulk mark order as shipped by making an appropriate selection on the Orders tab and clicking the Mark as Shipped button.Marking orders as shipped will automatically dispatch the Order Shipped email if it's enabled from the Emails section here. If you wouldn't want the email to be sent, you can instead opt for archiving the order. Cancelling the order will also trigger the Order Cancelled automated email.
Archiving/cancelling the order
If you'd want to cancel or archive the existing order, you can also do that from inside the specific order page by opting for one of the options on the top right corner of the admin as indicated in the picture below:
What's the difference between cancelling and archiving the order?
- If you cancel the order, Order Cancelled email will be dispatched to the customer and order will be shown on the customer admin still.
- If you archive the order, order will be deleted as if there never was one, and the customer won't get any kind of email notification. Please note, however, that it's not possible to unarchive the order anymore as the order is going to be deleted from the database.
How to print orders?
You can print individual orders by clicking on the "print" button found at the top right of the order slip screen.
You can also print in batch multiple orders. In order to do so, from the Orders tab select all orders to be printed, and click on the actions button and select print orders.
How to add an ad-hoc order?
Refer to this article, if you're looking to manually add an order for any customer.
Can I choose which columns to display on the Orders page?
Yes, definitely. We've added the multi-column functionality to the Orders page. The function is located on the right-hand side below the CSV export button and will allow you to select the desired columns to be visible on the page.