Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Timezone setup
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
Invoices (FAQ)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Cart behavior
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Website Builder
Dashboard apps
Articles App
Logo maker app
Designer Tools: Overview
Fonts App
Pages App
Designer Tools: Layout
Designer Tools: Typography
SEO App
Domain App
Languages App
Designer Tools: UI Kit
Templates App
Media App
Pop-Ups App
Getting started with Dashboard and Apps
Site Settings App
Elements
Icons element
Blank space element
Language Switcher Element
Image Slider element
Form element
Map element
Product/Products Element
Breadcrumb element
Account Element
Accordion element
Button/Product Button element
Sharing Buttons element
Logo element
Quotes element
Paragraph element
Custom HTML element
Search element
Region Switcher element
Divider element
Articles and Article Categories element
Follow Us element
Gallery element
Title element
Video element
Image element
Countdown element
Pages element
Edit mode
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Products
Product builder wizard
Subscription add-ons
How to set sequential subscriptions in Subbly?
Anchored subscriptions
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Commitment period
Using one time products as bundles
Seasonal subscriptions
Setting up funnels
Ad-hoc subscriptions
Implications of using Anchored + Incoherent
Understanding cut-off dates
Incoherent subscriptions
How to unpublish a product?
How does gifting work?
Membership subscriptions
How to create a subscription product?
How to create one-time products?
Survey builder
Customers
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Emails FAQ
Orders
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Handling Orders
Growth & Retention
Customer retention
How dunning tool works on Subbly?
Cancellation Analytics
Upcoming Renewal Email
Churn Insights
Cancellation Offers (Cancellation Flow)
Growth tools
Integrations & App Store
App store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
FAQs
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
- All Categories
- Products
- Product builder wizard
- How to set sequential subscriptions in Subbly?
How to set sequential subscriptions in Subbly?
Sequential subscriptions is a popular business model and we're frequently having these types of questions on the support chat π¬ In this article, we'll explain how you can utilize Subbly to build sequential subscription product.
What are sequential subscriptions?
For those wondering on what sequential subscription model actually is, this type of box is the subscription box that provides the same experience to it's customers in a way that builds on top of itself in a sequential order. This practically means that every new subscriber gets qualified for getting the boxes in a sequential order starting from the Box 1, followed by Box 2, 3, and so on, regardless of when they signed up for the product.Β
This business model is frequently being used by companies offering an education-based content. Drawback/limitation of the model is definitely needing to have a large stock of items at hand at every point (these companies are not sourcing their products on a monthly basis), but also having a tech-stack to support this may be quite challenging.Β
That's where Subbly comes into play though πͺ
How to manage sequential subscriptions in Subbly?
Like other regular types of subscriptions, sequential ones do not differ when it comes to setting up the billing/shipping cadence for these, so you can stick with the instructions on how to create the subscription product on Subbly which you can find π HERE.Β
However, the problem arises on how to handle fulfillment, ie., how will I know what box is due to be shipped to what customer?Β
It's simple with Subbly π
If you check the order slips that were created for your customer's orders and accessible inside Subbly, you will see the following information π

- Subscription shipment number - shows the serial number of the order for a specific customer's subscription. If it's 1 as in an example above, that means that we're looking into the very first order for that specific customer's subscription and we should be sending the Box 1 based on this.Β
- Customer shipment number - shows the serial number of the order for the customer's profile as a whole. Remember, customer can have X different subscriptions to his/her name. This metric shows the number of orders for all of the customer's subscriptions (not only for the specific subscription).Β
When handling customer's orders and managing fulfillment, you can always export the orders in CSV and these values will be part of the CSV as well, so you can use that info to know what shipment is due for what customer π¦
If you're using the integration we have with Shipstation, no worries at all. We will pass this info as well so you'll see the subscription shipment number there as well π
βοΈThe subscription shipment number is not transferred to Pirate Ship as of yet.Β
FAQ
How does this work with pausing?
Pausing won't have any effect on this. Order count will continue regularly after the customer's subscriptions gets unpaused and after next order gets created for the customer.Β
How would this work for cancelling and resubscribing at a later date?
It will still work π` Remember that we're tracking the customer shipment number as the historic number of orders for the customer. As long as the customer resubscribes using the same email he/she was using before, you will still be able to see what is the next order he/she should be getting in sequence.Β