Membership Subscriptions

Membership products are subscription products for digital access and other services that do not normally require shipping physical goods.

Definition and video tutorial

A membership is a subscription product that does not automatically generate physical orders for shipping. It can be used for digital courses, downloadable or cloud-stored files, service access, maintenance fees, or other non-physical services.

For a video tutorial on setting up membership products, watch the tutorial below:

How to build a membership product

Select Create a Product from the Products section and choose the membership product type.

Product setup

Select Create a Product from the Products section and choose the membership product type.

Enter the product information and complete the setup steps.

General info

Give the product a name. The slug populates automatically, and the product has a dedicated checkout URL. Add an image and description for the product page.

Billing and Shipping Terms

Select Add a plan to set the price and billing cadence. You can add a trial period, commitment period, and survey when they fit your setup.

Additional Settings

Optional settings include a setup fee, collecting a shipping address, and adding shipping information. Membership products do not normally create physical orders. If you collect a shipping address, an order can be created for the membership product.

Collect a shipping address if the membership includes something that must be shipped. For a digital product or online service, leave this setting off when you do not need an address. Taxes are added to membership subscriptions only when a shipping address is collected at checkout.

Inventory

This step is optional. Use it to add inventory and SKU items when you need to track stock or manage out-of-stock handling.

Change product collection - Add a product to the existing collection if needed.

FAQ

How do I cancel a membership subscription?

When you cancel a membership subscription, the cancellation window selects the end of the paid period by default. If the membership has a commitment period, it selects the end of that commitment period instead. If the commitment period is attached to the membership product, subscription will cancel itself based on the flag in Advanced settings. If Membership product doesn't have commitment associated with it, customer's subscription will always stay active until the end of the billing period regardless of the flag on the Advanced section.

Can I set up a Synchronized cycle for my membership?

Memberships start when the customer signs up and continue billing on the subscription schedule. They do not use physical-shipping cut-off controls. Setting up synchronized billing cycle for memberships is not possible.

Can I enable gifting for memberships?

No. Gifting allows a future start date and can limit shipments, while memberships start immediately and continue until cancellation. Shipments are optional for this product type.

What if I collect a shipping address and do not use all generated orders?

You can archive redundant orders as explained here.