Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Timezone setup
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
Invoices (FAQ)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Cart behavior
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Website Builder
Dashboard apps
Articles App
Logo maker app
Designer Tools: Overview
Fonts App
Pages App
Designer Tools: Layout
Designer Tools: Typography
SEO App
Domain App
Languages App
Designer Tools: UI Kit
Templates App
Media App
Pop-Ups App
Getting started with Dashboard and Apps
Site Settings App
Elements
Icons element
Blank space element
Language Switcher Element
Image Slider element
Form element
Map element
Product/Products Element
Breadcrumb element
Account Element
Accordion element
Button/Product Button element
Sharing Buttons element
Logo element
Quotes element
Paragraph element
Custom HTML element
Search element
Region Switcher element
Divider element
Articles and Article Categories element
Follow Us element
Gallery element
Title element
Video element
Image element
Countdown element
Pages element
Edit mode
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Products
Product builder wizard
Subscription add-ons
How to set sequential subscriptions in Subbly?
Anchored subscriptions
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Commitment period
Using one time products as bundles
Seasonal subscriptions
Setting up funnels
Ad-hoc subscriptions
Implications of using Anchored + Incoherent
Understanding cut-off dates
Incoherent subscriptions
How to unpublish a product?
How does gifting work?
Membership subscriptions
How to create a subscription product?
How to create one-time products?
Survey builder
Customers
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Emails FAQ
Orders
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Handling Orders
Growth & Retention
Customer retention
How dunning tool works on Subbly?
Cancellation Analytics
Upcoming Renewal Email
Churn Insights
Cancellation Offers (Cancellation Flow)
Growth tools
Integrations & App Store
App store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
FAQs
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
- All Categories
- Products
- Product builder wizard
- Membership subscriptions
Membership subscriptions
Introducing the membership product setup, ideal when having a service in your portfolio ๐ผ that doesn't require shipping physical goods ๐
First of all, let's clarify that membership is a subscription product, but the only difference is that it won't automatically generate orders that need to be shipped, matter of fact, it won't create any order given that is meant to be used for non-physical services, such as digital courses, access to downloadable or cloud-stored files, maintenance fees for a service, or basically anything that doesn't require shipping.
For video tutorial on how you can utilize and setup membership type of products you can check the video tutorial below ๐
How to build a membership product?
The process is straightforward and very similar to creating a subscription product, but with fewer steps ๐ฃ Check it out!
To begin with, make sure to select this type of product from the Products section by clicking on the Create a Product dropdown:

Product setup
We need to input the general information of the product and then cover 3 more steps ๐

Step 0 - Basic info
Give the product a name and slug will automatically populate. Below you will see the Checkout URL that belongs specifically to this product.ย
Now it's time to add an image and a description to nicely attract your customers' interest ๐ (these will be visible on the product pages of your store).
Step 1 - Billing and Shipping Terms
Click on Add a pricing option and here is where you will define a price for your product and the billing cadence (you can add as many pricing options as you want!)
When creating the pricing option, you're able to set up literally any cadence, as the platform will let you choose to bill every X number of days/weeks/months ๐ฒ
You can also opt to offer a Trial periodย which stands for offering aย discounted initial price for X number of days. Additionally, but not mandatory at all, you can set aย Commitment period, ie.,ย X number of billing cycles your customers won't be able to cancel their subscription.ย

Step 2 - Additional Settings
Setting up this section depends entirely on your needs.
On one hand, you can use the Setup fee functionality which is a one time payment always taken right after the checkout but only once.ย
And even though you don't plan to ship any product on a regular basis, you may be thinking of occasionally sending something to your customers and that's why we thought that you may find it useful to ask your customers for their shipping address (just in case ๐คท๐ปโโ๏ธ) and provide a bit of info on what their expectations should be in regards to shipping date. For this purpose, you can use the Collect shipping address toggle and the Shipping information field (note this part will only be displayed on the checkout success page).

E.g., if you're selling a digital product or offering an online service, you may want to keep the collecting shipping address toggle off. But if your subscription includes an item that has to be replaced/refilled every certain period of time, then you should be collecting the shipping addresses.
Step 3 - Surveys
Last but not least, you're able to add a survey ๐ย to your product.

Step 4 - Inventory
This is not a mandatory step. If you're using Inventory to keep track of your stock levelsย of to manage the handling of out of stock, this is where you can add inventory and SKU items to the product in question.ย

FAQ
Can I set up an anchored billing for my membership?
You can't. Think of any membership plan you know, from your gym's to Netflix, they always start as soon as you sign up and will continue to bill you on that same day for the following periods ๐โโ๏ธ
Can I enable gifting for memberships?
Nope, and reasons are pretty much the same explained above. Gifting allows a future date start and can limit shipments, but memberships start right away and should keep going until cancelation. Additionally, shipments are just optional for this kind of product.ย
What if I collect shipping address and won't be using all of the generated orders?
Np! You can always archive redundant orders as explained here.
Any questions? Subbly's friendly support team is one click away! ๐ฃ