Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Cart widget behavior
Cart widget customization
Checkout customization options
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set up non-renewable plans (a.k.a one time subscription products)?
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
Blogging is one of the best ways to share news and info about your store and provide users with helpful info about your products and the industry your niche is located in. The website builder provides all of the necessary tools to get you started and awaken the blogger in you!
To start creating your blog, the first necessary element is to start writing your article. This is done in the Articles app on the builder which is explained in more detail below.
The Articles App
In order to get started go to the Dashboard and click on the Articles.
The Articles App is divided into three main sections: Articles, Categories, and Feeds.
The main page allows you to create and publish new articles, and view your articles according to their published/another status, category, and by date/ordering. When you hover over the article, the edit, view or delete icons will appear.
Creating the article
Located in the top right corner of the 'Articles' page is the 'New Article' button. Click on it to fill out the title, introductory text, and full article text.
Located on the right side is a panel. Click on the blue button at the top to 'Publish Now', 'Save as Draft' or 'Schedule the article'. The panel features the following subsections: Featured, Basic, Images, Sharing & Comments, and SEO.
You have the option to feature an article. Enable the Featured button for each article on Editor, set tags for your related articles, go to the Single Article page and add the Related Articles element from your Left Panel to your crafting area. Select your favorite article for your page, and 'Publish'!
Schedule the date and time the article goes live, create/select a category for the article or leave it uncategorized, credit the author or leave it as 'unknown', and add tags if you'd like. Tags emphasize the article's main points.
Select Browse Files or Open Media to select your Main and Social Images. Upload your own images or browse Unsplash's Free Stock Collection.
Sharing & Comments
Enable sharing by clicking on the button. To enable comments, enter your Disqus name and click 'Connect Disqus'.
To add a new Article to a certain page, just pick the Article Element from the Elements section on the Left Panel and drop it to the desired area.
Add the alias and description here.
A created article will automatically be saved to 'Uncategorised', but you can create and add your own categories. Don't forget to create the alias, write a short description, and include a vivid Social Image.
You can add Article Feeds from different public news feeds by simply creating a new field and entering your Feed URL. The RSS feeds are located on the news websites.
- Click the 'Fetch' button to download the data
- Head back to Articles > Draft section and select the one you want to publish
- Hit the ‘Publish’ button to convey your Article to Published Section
Make sure to 'Save' once you're done!
How to add the Blog page to your site?
The article type of page should be added from within the Pages App of the website builder. Please note that there is a separate type of page when adding the page to the Pages app, you need to aim to add an Articles page as indicated in the screenshot below.
How to add the articles to your Blog page?
After creating your first article and a blog page where to present the articles themselves, you'll need to add and manage the articles and how they should be displayed.
For this, it's best to use the Article element which is found on the website builder as shown below:
You can also opt for adding the articles in separate categories if you wish to manage them in groups or by specific topics.
For more info, make sure to reach out to us on the support channel 24/7.