Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Cart widget behavior
Cart widget customization
Checkout customization options
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set up non-renewable plans (a.k.a one time subscription products)?
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
Are you looking to add new languages to your website to better present your content to your website visitors? This app is just for you! You can add as many languages as you want and start the translation on the go. Let us take you to a step by step guide on how to use this feature!
We did record a video tutorial on this and we combined it with setting up multicurrency on your store. Make sure to check the video to better understand the entire setup.
To get started with a new language please go to your Dashboard > Languages app. Here you will find all the languages currently supported on your website.
To add a new language, click Add New Language.
A dialogue window will appear for you to choose a language you want to add.
In this tutorial we will add Spanish as the second language, but you may add any language you prefer!
Once you've selected the language from the drop down menu, the rest of the required fields will be filled automatically! So let us introduce the fields one by one.
- Display name: This is the name of the language, which will be shown on your website's public view for your visitors to choose. You can leave it as it is, or you may change it to any other name. For example - Español.
- Language code: This field is pre-filled and can not be changed! Search engines, like Google, will use this language code to better understand your website language and to preview your website's content which is in Spanish to users who search for it.
- URL Shortcode: This field is pre-filled as well but can be changed later on. We will use this code in the URL of your website (http://www.mysite.com/es) to serve your Spanish content to your visitors.
After clicking the Save button, the system will add the Spanish language to the list of available languages! However, it will not be visible to your visitors yet!
That's only because you don't want to show the new language to your visitors, as you haven't translated the content of your pages yet.
You can also Publish/Unpublish the languages simply by clicking on the green dot on the left side of the language. It will turn red if unpublished. You can publish it again when your full content is ready to be shared with your site visitors.
Translating the site
After adding the second language to your website, you will notice a small language switcher at the top left of your Dashboard > Pages App.
It will allow you to switch between the active languages to translate them instantly!
When you create new pages in your default language (English) in future, the system will bring that page to your other languages as inactive!
To translate those pages, please select your desired language from the drop down first (Spanish in our case), hover over the duplicated/inactive page and click the Clone button!
This will clone the original page from your English version to Spanish with all the page content, including the Titles, Paragraphs, Images, Sliders, etc..
Now when your pages are cloned to Spanish, you may go to that pages directly and start translating the content. Use all the tools that you were previously using in your English version to edit/add/remove the elements.
Please go through all the pages in the Spanish version of your website and make sure that all the pages, including the System Pages, like 404 page, Offline Page, Password Protected page, are thoroughly translated.
When you are done with all the pages, you may now publish your multilingual website!
Adding the Language Switcher to your store front
Back to the home page now! Drag and drop the Language Switcher element into the Header section of your website.
You are free to edit the style of this element (fonts, borders, height and colors). In the Fonts section you can edit the Font Family, Size, Weight and Letter Spacing.
In the Borders as well as as the Height section you can customize the looks of the button itself. You can change height, width, padding size as well as the shape of your button to make it more curvy or more squarish depending on your preferences.
Finally, in the Colors section you can simply change the color of each component, such as background, border, text, etc.
Adding a Language Switcher will add a drop down menu with all the available languages on the Language app for your users to choose from, once they land on your website!
You may also right-click the Language Switcher element for more settings and alignment options!
Deleting a language, setting up language as a default one and more...
In the end, we'd love to tell you that your default language can be changed from En to your desired language from Dashboard > Languages app using the Star Icon.
The system will now serve the new default language to your visitors when they land on your website for the first time!
To remove a certain language from the list, simply click the Trash icon and the pages in the selected language along with the language extension will be removed from your site.
While if you want to delete certain pages in a different language, make use of the Pages App on your Dashboard.
Let's move to the next section. Here you can find all the messages that can appear in the public view of your website in different cases and translate them to the second language easily.
Simply click on the desired Variable to change the message content or use the switcher to alternate between the languages. All you need to do is add the missing translations to the fields required.
Hope this article covers your question about the App, and if not, feel free to reach out for help, as our customer support team is eagerly waiting to help you with anything you need. 👦