Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal
Setting up Braintree (or PayPal through Braintree)
Setting up Auth.net
Setting up Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
How to add GIFs to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
How to create product category filter (Website builder)
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set subscriptions to auto-cancel?
Content feed (How to use Subbly as a paywall?)
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
Setting up Mondial Relay
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to create "Subscribe & Save" offers on Subbly?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
AI Author Bot (powered by AI)
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Predictive churn (powered by AI)
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up lead forms and converting leads
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
Setting up Addons Upsell
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
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Setting up Taxjar
Setting up Facebook Login
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How does the ShipStation integration work?
Setting up Bablic
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How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
Updated by Andrija Krstic
Bundles allow you to bundle multiple one-time products to create a unique build your box type of experience for your customers. There are different types of bundles - fixed (preset) and customizable. This article explains the usability and the setup of fixed (preset) bundles.
What are fixed bundles?
Fixed (or preset) bundles consist of group of items (products) that are pre-included in it. Customer don't get to choose the items included in the bundle as the bundle is already curated for the customer and it consists of a set number of products/SKUs.
Subscribe and save - Bundles can be configured as either subscription products (recurring payments) or one-time offers. If you have both of these options included for the bundle, customer will be prompted at the checkout to choose whether he/she would want to subscribe for the bundle or just to buy it as a one-time offer. This is perfect for setting up subscribe and save offers for your products/bundles.
Volume discounts - Main use case for the fixed bundle is offering discounts for opting for a bundle instead of buying products included in the bundle individually. Fixed (or preset) bundle is a curated collection of one-time products with set quantities. Customer doesn't get to choose the quantity or type of items delivered.
Digital one-time item - If you're selling a digital set of items and you don't want to collect shipping addresses nor do you want physical orders created for customers, setting up a fixed bundle as a digital bundle is a way to go here. Group this one with setting up content feed or setup proper automations to further streamline sending or making digital content available for your customers.
To setup a bundle go here and click opt to create a bundle.
Give your bundle a name and a slug will be automatically populated based on it. To build the fixed bundle, please choose the Fixed bundle option inside the Bundle type selection.
On the next window (Settings tab) you will be able to redefine the bundle name again and add additiona description for the bundle which will be presented on the bundle page on the frontend of your Subbly website (if you're not using Subbly's website builder, product/bundle description will not be presented anywhere on the checkout so this one is irrelevant).
If you want your bundle to have a proper product/bundle image, please make sure to use the Use a custom bundle image toggle and to upload the image for the bundle which will be presented on your site's bundle page, as well as on the checkouts.
Make sure to save and proceed to the next tab (Products)
Now you're on the Products tab. This is where you'll be able to curate the actual bundle and select what items are going to be included in the bundle. Go ahead and use the drop-down to add one-time products to be included in the bundle.
Note that products are loaded into the bundle with their original price. But don't worry, this is not the price customers will see or pay for on the checkout. You are yet to decide on the price of the bundle on the next tab.
On the Quantity included column you are able to specify the quantity of each item included in the bundle. In our example above, we're offering a wine collection bundle including 2 bottles of white wine, 1 bottle of red wine and 1 bottle of black wine - 4 bottles of wine in total.
When you're done curating the bundle, proceed to the next (Pricing) tab.
Now is the time to set billing/shipping frequencies for your bundle. Pay attention that you can offer a bundle both as a subscription or as a one-time product (or both, thus replicating the subscribe and save business model). Go ahead and specify whether you'd want your bundle to be a subscription product or a one time. Configure billing/shipping frequency if it's the subscription product or characteristics and price point of the one-time product bundle option.
Important considerations when setting up pricing options for the bundle:
- you can add as many subscription plans to it as you want (think adding it as monthly, quarterly, annually...)
- you can add only one one-time option to the bundle
- you can specify quantity discounts (volume discounts) for the bundle
- you can add volume discounts for subscription product as well as customers will be able to subscribe to multiple subscription items on the checkout at the same time
- when creating the subscription plan for the bundle, you will be presented with the same widget you're being created with when creating a regular subscription product
Let's say that you're offering a bundle which ultimately consist of only one product - one bottle of wine for example. If you want to incentivize people to get a discount if they buy multiple items of the same product (3 bottles of wine or more) you can set different price points for different volumes of items sold!
Looking into Advanced pricing options (picture below) lets you combine the bundle with some standard (or advanced) Subbly features such as:
- setting up a setup fee (one-time payment charged immediately after the checkout) for the subscription plan of the bundle
- setting up a pre-order end date (so the first payment gets prolonged)
- adding a funnel to the bundle checkout (very powerful for increasing the AOV immediately on the checkout by adding some complementary product offerings)
- configuring a different shipping information for the bundle (presented on the thank you page of the customer's checkout
Once you've configured everything, proceed to the next step (Appearance tab)
Final tab of the bundle creation has only one optional flag. Hide items from users on the checkout step controls whether the cart widget on your site displays all of the bundle items included in the bundle or it's showing only the default bundle item name.
Default state of the toggle (disabled) will automatically display the bundle line items for the customers on the checkout.