Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Timezone setup
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
Invoices (FAQ)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Cart behavior
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Website Builder
Dashboard apps
Articles App
Logo maker app
Designer Tools: Overview
Fonts App
Pages App
Designer Tools: Layout
Designer Tools: Typography
SEO App
Domain App
Languages App
Designer Tools: UI Kit
Templates App
Media App
Pop-Ups App
Getting started with Dashboard and Apps
Site Settings App
Elements
Icons element
Blank space element
Language Switcher Element
Image Slider element
Form element
Map element
Product/Products Element
Breadcrumb element
Account Element
Accordion element
Button/Product Button element
Sharing Buttons element
Logo element
Quotes element
Paragraph element
Custom HTML element
Search element
Region Switcher element
Divider element
Articles and Article Categories element
Follow Us element
Gallery element
Title element
Video element
Image element
Countdown element
Pages element
Edit mode
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Products
Product builder wizard
Subscription add-ons
How to set sequential subscriptions in Subbly?
Anchored subscriptions
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Commitment period
Using one time products as bundles
Seasonal subscriptions
Setting up funnels
Ad-hoc subscriptions
Implications of using Anchored + Incoherent
Understanding cut-off dates
Incoherent subscriptions
How to unpublish a product?
How does gifting work?
Membership subscriptions
How to create a subscription product?
How to create one-time products?
Survey builder
Customers
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Emails FAQ
Orders
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Handling Orders
Growth & Retention
Customer retention
How dunning tool works on Subbly?
Cancellation Analytics
Upcoming Renewal Email
Churn Insights
Cancellation Offers (Cancellation Flow)
Growth tools
Integrations & App Store
App store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
FAQs
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
- All Categories
- Account & Billing
- Can I switch between pricing plans? (on Subbly)
Can I switch between pricing plans? (on Subbly)
Changing price plan is easy even once billing has begun. You are able to both upgrade or downgrade plan that you’re currently on. This can be easily done through My Plans section of your admin dashboard.
Couple of points worth mentioning:
- When changing plans and staying on month-to-month billing, changes will occur immediately, billing date will stay the same and the amount billed will be pro-rated. Since we're using Stripe to handle our payments, you can find more on how Stripe prorates billings here or in the example further below 👇
- When switching to the annual billing plan, annual billing will take place instantly (year will be started that very moment), and the amount billed will also be pro-rated taking in account time passed from start of the month up to the point of change.
- If you are on a free trial, switching plans will not result in immediate termination of trial period and billing won't begin straight away. That said, you're able to juggle between pricing plans even while on trial. 🤹♀️
What add-ons are currently available?
Our pricing plans are built so you practically get access to all the features we currently have to offer (even the premium ones) on any plan (including the Lite plan). The one exception from this is the fact that we charge an extra pass-through cost for activation of the custom domain for your checkouts if you're on Lite or on Basic plan.
If you're on one of these plans and you need to move the hosting of your checkouts to your own domain, you will need to activate this add-on. You can manually do it from inside your admin by going here.
How pro-rating works
In order to understand how pro-rating works, here we have some examples from Stripe:
For example, say the customer is billed on the 1st of each month and that he decided to change his pricing plan exactly halfway through the plan’s billing cycle (i.e., on the 15th of April). In that case, the customer has already paid $10, and used half of the current billing cycle. When the customer switches to the new plan, with a cost of $30, the unused portion of the previous plan results in a credit of $5. The cost of the new plan for the rest of the billing cycle (i.e., the rest of April) is $15. Therefore, the total prorated cost of switching from the cheaper plan to the more expensive plan is $10. This amount is added to the next invoice.
The next invoice, on May 1st, also reflects the payment required on the new plan for that upcoming month: $30. Thus, the May 1st invoice is for a total of $40.
The customer is not billed the $40 at the time the plans are switched. The plan change impacts the next invoice, which remains on the same billing cycle (as both plans have the same billing interval).
As another example, say a customer is halfway through a monthly plan that costs $30 per month and is switched to a yearly plan that costs $300 per year. The customer is credited $15 for the unused portion of the monthly plan and owes $300 for the first year of the new plan. The customer is invoiced—at the time of the switch—$285, and the annual billing cycle begins that day.
When the new plan is less expensive than the current plan, the prorated credit is larger than the new amount due. For example, if the customer switches from the $30/month plan to the $10/month plan exactly halfway through the billing cycle, the customer receives a net credit of $10: a credit of $15 for the unused portion of the old plan less a charge of $5 for the remaining time on the new plan. The next invoice, at the start of the next billing period, reflects the $10 credit and the $10 due for a full, upcoming month on the new plan, resulting in a net amount due of $0.
When credits are created, they’ll continue to apply to subsequent invoices until the credit is covered and payment is due again. For example, a move from a $50/month plan until a $10/month plan—exactly halfway through the billing period—results in a net credit of $20: a credit of $25 for the unused portion of the more expensive plan and a debit of $5 to pay for the remainder of the billing period on the new plan. The next two invoices would net to $0.