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Content feed

Hide content behind the paywall with Subbly

Andrija Krstic
Updated by Andrija Krstic

Use Content Feed to share digital content with customers who are subscribed to eligible subscription products. This guide explains how to create a feed, restrict it to products, and help subscribers find it in the customer portal.

What is Content Feed?

Content Feed is a dedicated feed visible inside the customer portal to customers who are subscribers of eligible subscription products. You can limit feed content to subscribers of specific subscription products by attaching those products to the feed or content item.

Customers who purchased a one-time product do not receive Content Feed access. If you want to offer digital content as a subscription, use a membership subscription or another eligible subscription product.
  1. Offer a digital subscription through Content Feed.
For example, offer a training course to customers subscribed to a membership product. Connect the Content Feed to that subscription product so active subscribers can access the content.
  1. Offer digital content as a supplement to a physical subscription.
For example, connect tutorials to a physical subscription product so its active subscribers can access the additional content.

How to set this up

Create a post from the admin's Feed section by clicking Create a Post.

Write the post using the HTML editor. You can embed videos, include images and PDFs, or link to external files.

You can tag your posts so customers can search the feed by tag.

Attach the post to the relevant subscription product or products using the product selector.

A customer who is subscribed to one of the attached subscription products can access the feed. If a customer is subscribed to multiple attached products, their eligible content is combined in the Feed section of the customer portal.

If you do not attach the feed to specific products, it is available to subscribers of eligible subscription products in your store. One-time-product purchasers are not eligible for Content Feed access.

Publish the feed when it is ready. You can edit, unpublish, or delete it later.

How subscribers see the feed

Eligible customers can open the Feed section of their customer portal to read the content.

How to notify customers about new feed items

Use Automations with the Post attached to customer trigger to notify eligible customers when you publish new content.

Choose how to notify the customer and include any information and the customer-portal link in the message.

FAQ

If a customer is inactive, can they still see the feed?

No. When the subscription becomes inactive, the customer no longer has access.

Can a one-time-product purchaser see the feed?

No. Content Feed access is for customers subscribed to eligible subscription products.

Can I upload files to the feed?

Uploading images is supported. For larger files, host them elsewhere and link to or embed them in the post.

Can customers comment on feed items?

Not currently.

What if someone shares an external video link?

Use hosting controls such as private links or password protection. Subbly controls access to the feed, but it does not control access granted by an external video host.

How did we do?

Setting subscriptions to auto-expire

How does the pre-order setting work?

Contact