Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Setting up Auth.net
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
How to add GIFs to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
How to create product category filter (Website builder)
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set subscriptions to auto-cancel?
Content feed (How to use Subbly as a paywall?)
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
Setting up Mondial Relay
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to create "Subscribe & Save" offers on Subbly?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Predictive churn (powered by AI)
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
Setting up SendGrid
Setting up Postmark
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
Updated by Andrija Krstic
Are you offering digital goods as part of your subscription? Is that the core of your subscription offering or you're only offering it as a supplement to your physical product? It doesn't really matter, as Subbly has you covered either way! Read here how to set hidden content feeds which are accessible only to paying customers of your store.
What is content feed and how can you use it?
Content feed is a dedicated feed visible inside the customer portal to the paying subscribers of your store. It can be attached to any subscription or one-time product you have active. You can use it in an infinite number of scenarios, we're going to list a couple of them below.
- Offer purebred digital type of subscription through Subbly's content feed.
- Offer digital content feed as a supplement to existing physical subscription.
- Setup store of one-time products selling digital goods.
Came up with another use case? Please share with us how are you using Subbly's content feed!
How to set this up?
Content feed can be setup from within the admin's Feed section, by clicking on Create a Post button.
Creating the content piece from here on is very easy. You can use the HTML free-form input builder to write down the body of the post, you can embed videos (uploading videos is currently not possible as we don't provide cloud storage for hosting large files), include images and PDFs or link directly to external files.
You can additionally tag your posts, which will make it easier for your customers to subsequently search through the content feed on the customer portal by filtering by tags.
Important part of the setup is making sure that content feed gets attached to correct product(s), which is something you need to specify by adding products from the drop-down as in the image below.
Content feed can be attributed to infinite number of subscription and/or one-time products. On the other hand, if you have a couple of different content feeds attributed to the same product, any subscriber of one of given products will have access to that content feed.
After you're done with the feed setup, make sure to publish the feed. You are able to change/edit the feeds subsequently (regardless if they are published or not). You can also unpublish or delete the feed at any point.
How subscribers/customers see the feed?
If they are eligible to see the content feed (if they are subscribed to or have bough the product that has content feed attributed to it by the feed setup), your customers will be able to see the feed's content inside their respective customer portals, by visiting the Feed section of the customer portal.
How to automatically inform the customers about the new feed items?
Content feed is of no use if nobody is actually seeing it, right? Luckily enough, there is a way of streamlining and automating informing active subscribers when you publish new feed items.
Setting up an automation is very easy, it should have Post attached to customer as a trigger.
You can choose how'd you love to interface/inform the customer when the new post gets attached to their customer portal. If you're sending out an email, make sure to populate the body of an email with necessary information and link to the customer portal as well. Example would be:
And that's it! Your customers will be notified whenever you publish the new item to their content feed so they don't miss a single post!
If customer is inactive, can they still see the feed?
No. As soon as the subscription status changes to inactive, customers won't have access to the feed any longer.
What if the customer is subscribed to 2 subscription products, both having different feeds attributed? Will they see 2 different feeds on the customer portal?
Yes, they will see content of both feeds, but they won't see 2 feeds. They will see it combined in one feed within the Feeds section of the customer portal.
Can I upload files to the feed?
Due to cloud hosting limitations, you won't be able to upload larger files to the feed as of now. Uploading images is OK, but uploading videos or larger PDF files etc is currently not possible. You will need to host these elsewhere and make sure to link to them from the feed post (or embed the video inside the feed).
Can my customers comment/interact with my feed items?
Not as of now, but we're working on adding this functionality.
Why am I not able to add more posts to the feed?
You are probably limited to certain number of active posts if you're on one of the lower plans (Lite or Basic). Upgrading to Subbly or Advanced plan will make it possible for you to have unlimited number of feed items published. You can see how to upgrade your Subbly plan here.
What if someone shares the external link to my video with those who are not subscribed to my service?
Let's reverse engineer this question - what if you got your videos uploaded to Subbly and someone actually downloads the video from within the customer portal and than pass the video forward? Embedding from external source or uploading to Subbly doesn't really make a difference here.
We'd suggest using free image/video hosting options and making sure that the videos embedded to the feed are not public. You can also flirt with password-protecting the videos and make sure that you're changing the passwords on a monthly basis. Sending changed passwords can be easily automated by setting up Subbly automation that will send an SMS/email to the active subscriber on every renewal. That way you can prevent people from having access to the videos after their subscription is gone.