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How to change the shipping address for a customer?

So your customer is moving out? Needs his/her box to be delivered somewhere else? No problem! You can easily change the shipping address as explained here

Changing the customer's shipping address for the customer from the admin

If you're trying to change shipping address for both pending and future orders - ensure the toggle for Allow changing a shipping address for pending orders on customer area within Advanced settings is turned on.

Go to the profile of the customer in question and look up the Subscriptions section that displays on top. Click on the three dots to the left and then on Change shipping setup:

You'll be presented with the widget to add a new shipping address or select an existing address, so just complete every field and save it. Once done, you'll be able to select the address you've created and where orders will be sent going forward:

Or you can go to the Subscription tab on the main admin and select the subscription you wish to change the shipping address. Click on the pencil icon found on the right side of the subscription panel at the Delivery address tab.

You'll be presented with the following widget in which you'll be able to select or add a new shipping address.

Finally, when the new shipping address is added and configured hit Save changes.

If the toggle Allow changing a shipping address for pending orders on customer area in Advanced settings is enabled you will be prompted with the following message:

Don't update - the address change will be taken into consideration only for future orders.

Yes, update - the shipping address will be changed for all orders, i.e. both current and future orders.

How to change shipping address for orders within Customer portal

If you're trying to change shipping address for both pending and future orders - ensure the toggle for Allow changing a shipping address for pending orders on customer area within Advanced settings is turned on.

Customers can change the shipping address for orders - by logging into their customer portal and going to "Manage subscriptions" option for the subscription they want to make changes for.

Once in there, you'll see options to change preferences for your subscription, including shipping address. Click on "Edit" beside the shipping address section

Next, you'll see a list of addresses for that account. Select the address you want to update your order with(or add a new one), and choose an appropriate shipping method.

Proceed with "Save shipping options", after which you'll see a prompt asking if the shipping address needs to be updated for existing or pending orders, selecting "Yes" will change the address for both existing and future orders.

FAQ

Can I change shipping address only for Future orders, and not pending/existing orders?

You can! In the window that asks you to confirm if you want to change the shipping address for all pending and existing orders, clicking "No" will make it so only Future orders have the updated shipping address.

In case of incoherent subscriptions, or subscriptions where customers have pending shipments that need updated shipping address - you can choose "Yes" on the above mentioned prompt to change shipping address for all orders that have been generated. Doing so will also change the shipping address for future renewals and orders from that subscription.

Can customers add a new address?

Yes, they can do it through their customer portal. To learn more about how customers manage shipping addresses go here.

Please note that customers cannot edit City, Zip code, Country, and State fields from the customer portal, meaning they will need to contact you to edit the previously mentioned fields on any existing address.

Got any questions? Let us know.

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