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How to change the shipping address for a customer?

So your customer is moving out? Needs his/her box to be delivered somewhere else? No problem! You can easily change the shipping address as explained here


Changing the customer's shipping address for the customer from the admin

Go to the profile of the customer in question and look up for the Subscriptions section that displays on top. Click on the three dots to the left and then on Change shipping address:

You'll be presented with the widget to add a new shipping address so just complete every field and save it. Once done, you'll be able to select the address you've created and where orders will be sent to going forward:

Or you can go to the Subscription tab on the main admin and select the subscription you wish to change the shipping address. Click on the pencil icon found on the right side of the subscription panel at the Delivery address tab.

You'll be presented with the following widget in which you'll be able to select or add a new shipping address.

Done! Starting from the next renewal, orders will be generated with the new shipping address that was selected. 


FAQ

Can I edit a shipping address?

You can! While on the customer profile, you'll see the Addresses section to the right, in between Tags and Account Credit Balance. Click on the pencil icon to edit the information (you can edit any saved addresses):

After clicking on the pencil icon, you'll be presented with the following widget to edit each of the fields:

Will selecting a different address apply to existing orders?

No, selecting a different address won't come into effect on existing orders, only on those that are yet to be created when the subscription renews. To change the address on an existing order you need to manually overwrite the existing active address by clicking on the pencil icon as previously stated and editing the information on the necessary fields.

Can customers add a new address?

Yes, they can do it through their customer portal. To learn more about how customers manage shipping addresses go here. As mentioned before, the new address won't update any existing order they could probably have, it is required for the Admin to overwrite the active one through the edit widget.

Please note that customers cannot edit City, Zip code, Country and State fields from the customer portal, meaning they will need to contact you to edit the previously mentioned fields on any existing address.

Got any questions? Let us know.

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