Articles in this category

Customers

How customers manage their subscription? (Customer portal)

Learn about how the customer portal works and what are your customers capable of doing inside it

Updated 5 months ago

Can I add customer's subscriptions manually?

Alternatives for adding subscriptions to your account

Updated 2 years ago

Customer's Labels Explanation

Explanation of different types of labels associated with customers on Subbly admin

Updated 2 years ago

How to switch the subscription product customer is subscribed to?

Changing the subscription product without customer cancelling the subscription

Updated 8 months ago

How to change renewal date for a customer?

If you're looking to push the next renewal date back and forth for the customer

Updated 11 months ago

How can I see my customers' preferences?

Where can you see the preferences your customers stated at the checkout

Updated 11 months ago

How to change the shipping address for a customer?

Changing the shipping address for receiving orders for the customer

Updated 11 months ago

How customers change their password?

Explanation of the password change process for the customers

Updated 2 years ago

Can customers add products to their subscription?

How your customers can easily add additional items to their recurring subscription

Updated 1 year ago

How to process a refund for the customer?

Options for refunding the customer's payment(s)

Updated 11 months ago

How to reactivate customer's subscription

Learn how to reactivate customer's subscription

Updated 11 months ago

How does skipping/pausing work?

Learn how to enable/disable skipping facilities for your customers

Updated 11 months ago

Handling customer email notifications through Subbly (Templated emails)

Learn how to manage the emails being sent to your subscribers

Updated 5 months ago

Account credit balance

Explanation of the account credit balance feature on customer's pages

Updated 11 months ago

How do I export my customer data from Subbly?

Explains different types of exports of your Subbly data (orders, customers, invoices and more)

Updated 11 months ago

Why my customer wasn't charged?

FAQs on missing customer's charges

Updated 10 months ago

How to cancel customer's subscription?

Cancelling subscriptions of your customers through the admin

Updated 11 months ago

Timeline events FAQs

Learn how to track key customer and admin events.

Updated 11 months ago

AI Author Bot (powered by AI)

Humanize customer communication by utilizing the AI-powered bot to do the ground work for you

Andrija Krstic
Updated 4 months ago by Andrija Krstic
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