Articles in this category

GOOD STUFF!

How to reactivate customer's subscription

So maybe a customer regretted cancelling his/her subscription, the account was cancelled due to involuntary churn or something else... Either way he/she doesn't need to go through the checkout process to subscribe to your product again. Here's how you can manually reactivate your customer's subscriptions

Reactivating the customer's subscription from the admin

You're able to reactivate the subscription of a customer anytime by going into the Customers tab of your Admin (or simply by clicking here) and search for the customer profile in question (name or email will do)

Once inside, check on the Subscriptions section and then click on 3 dots besides the cancelled subscription. as shown below:

Make sure your customer's billing info is updated to prevent any delay when taking following payments
If you want to build up a solid marketing strategy to reactivate your churn customers, you may want to take a read here.
If you're reactivating the customer's subscription in case where the customer was on the set renewal date product plan, and you're choosing another renewal date for the reactivation, there is a toggle here that controls the desired behavior of every renewal date going forward for the customer. You can find additional detail on this subject here.

Reactivating the customer's subscription from the customer portal

Customers would need to go to their customer portal and click on the Subscriptions tab, then click Manage on the cancelled subscription.

They will be taken to the subscription management screen, where they will be able to reactivate the subscription through the Reactivate button. After clicking on it, they will be prompted with a calendar to choose on which date the subscription should reactivate:

If the subscription had any survey attached, customers would need to respond to the survey again, and it will generate new preferences.
If you want to improve your customer's experience or let them customize their boxes, you may want to read more about surveys here.

Don't hesitate to reach out to customer support if you have any questions about this function. 

Did you find this resource helpful?
Return to top
Ready to get started
with Subbly?
Try for free