Account & Billing
How do I export taxes on Subbly?
Can I switch between pricing plans? (on Subbly)
How can I test the checkout and customer login area?
Can I grant access to more users to my account? (Teams app)
How do I cancel my account?
Setting up Stripe
Setting up the checkouts and customer portal on custom domain
Setting up PayPal (through Braintree)
How do I put my store offline?
Tax calculator FAQ
How do I add Terms & Conditions to the checkout?
Country of trade setting FAQ
How do I set the currency for my store?
Account credit balance
How do I cancel my trial?
How do I enable Apple Pay?
How to connect a domain to your website?
Enabling Checkout Only mode
Checkout & Payments
How do I remove Subbly branding from the checkout?
Why are my checkouts not working?
Can I edit/customize the checkout?
Changing branding on the checkout
How do I set the multi-currency feature?
How to translate the checkout?
How to change the position of the currency symbol at the checkout?
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
How to add effects to your website?
How to build a page from scratch with Subbly?
How to add images and videos to your website?
How to configure SSL for your site?
Desktop vs. Mobile versions of the site
Positioning of elements
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
How to preview my Subbly website?
How to add/create Blocks?
How to localize your website (create a multilingual website)?
How to use Colors tool?
Why do the products go to 404 page?
Product builder wizard
How to set sequential subscriptions in Subbly?
Setting up trial period for subscription products
How to use gift vouchers?
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
What are subscriptions?
How to set up shipping methods for my store?
Using one time products as bundles
Setting up funnels
Implications of using Anchored + Incoherent
Understanding cut-off dates
How to unpublish a product?
How does gifting work?
How to create a subscription product?
How to create one-time products?
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
Why my customer wasn't charged?
How does skipping/pausing work?
Can my customers add products to their subscription?
How do I export my customer data from Subbly?
How to change the shipping address for a customer?
How to reactivate customer's subscription
How customers change their password?
How to unpause customer's subscription?
How to refund a customer's payment?
How to cancel customer's subscription?
How to pause/resume customer's subscription?
How customers manage their subscription? (Customer portal)
Why my orders don't appear in my Shipstation admin?
How to create adhoc orders/charges?
Can I create a test order?
Orders' Labels Explanation
Why am I not seeing my orders?
How to add a tracking number for customer's order?
Growth & Retention
How dunning tool works on Subbly?
Upcoming Renewal Email
Cancellation Offers (Cancellation Flow)
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
How to setup your ShipStation integration
Setting up Bablic
Zapier use cases
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
How does the ShipStation integration work?
Setting up Intercom integration
Embed Subbly into external platform(s)
Do you offer refunds?
Stripe vs. Paypal: Which one to use?
How to transfer domain between sites on Subbly?
How can I migrate my customers from Stripe?
What payment gateways are supported on Subbly?
Does Subbly integrate with any accounting platform?
How much does it cost to use Subbly?
Pricing structure and applicable transaction fees on Subbly
How can I migrate my customers from PayPal?
How do I get help? (How to contact support)
How and when do we charge VAT?
Can customers download files from my Subbly site?
FAQ about Subbly
Can I use Subbly for POS sales?
How fast do we respond to your tickets?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
How to use tags?
When do I get paid?
Help people in Ukraine
How can I access my previous receipts/invoices?
How can I send emails to my customers?
How much traffic can the Subbly servers handle?
What countries is Subbly available in?
This article will introduce the Domain App where you can manage everything regarding your domain in one place.
❗ For information and video instructions on how to connect the domain to your site (on an example of GoDaddy) you can refer to 👉 this article.
To access the domain settings, go to Dashboard and navigate over to Domains App. Here you can see Subbly-given sub domain which you're currently using, and you will be able to go ahead and connect your own domain (which you've bought with one of the hosting providers out there).
SSL via Subbly - Whenever you successfully connect a domain to your Subbly site, Subbly will attach the SSL to it in minutes' from when the sites get connected 😉 That said, you won't have to do anything in regards to buying your own SSL certificate, Subbly has you covered 🔒
If we're having problems with propagation of the SSL certificate to your domain, you will see the icon similar to the one you see on the screenshot above. By hovering over the icon you will get additional information on what the problem is and what you need to do to troubleshoot it.
If there's no problem with it, you will see the green checkmark showing that SSL has been added to your site 👍
www - Ucraft gives you an option to remove www for your domain. A domain without the "www" is called a naked domain. While enabling this function will allow you to use both www and non-www canonical host name for your domain. That said, your site visitors will be able to browse your domain with or without the "www" prefix. This avoids duplicate content on Google and the possibility of split page rank. 📊
Assign Language to Domain - This functionality allows to link a specific domain to a certain language attributed to your website. To setup different language options to your website, visit the Languages App from your Dashboard.
- Connecting multiple domains
You can surely add multiple domains to one site to help potential visitors find you better. Subbly lets you register as many domains as you need to expand your reach. Trust us, this is a great way to direct traffic to your site and give visitors multiple ways to find you.
- Connecting and not transferring
Subbly allows you to connect your domain without transferring. The former one is also called domain mapping. Your current provider continues hosting your domain, but by adjusting a few DNS records, you can point the domain to Subbly IP addresses. What's important here is that you won't be using Subbly's NS records (nameservers) ❗
- Web hosting and not Domain hosting
Web hosting and domain hosting are two different things. At Subbly, we offer a free web hosting, but not domain hosting. As you already know, we partnered up with Google to guarantee you top-notch hosting. It’s needless to say that Google Cloud hosting is among the most reliable ones on the market so your website will be in good hands.