Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Setting up Auth.net
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
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Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
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How to add a cookie consent banner to your Subbly site?
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How to embed Instagram feed to my website?
How to create anchor points on your website?
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Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
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Configuring SSL for your website
Desktop vs. Mobile versions of a website
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Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
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Getting Started with the Website Builder
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Previewing your Subbly website
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Why do the products go to 404 page?
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Product builder wizard
What are subscriptions?
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Understanding cut-off dates
Implications of using Anchored + Incoherent
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Content feed (How to use Subbly as a paywall?)
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Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
Setting up Mondial Relay
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How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to create "Subscribe & Save" offers on Subbly?
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Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
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Can I add customer's subscriptions manually?
Customer's Labels Explanation
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How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
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Account credit balance
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Timeline events FAQs
Order Labels Explained
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Why my orders don't appear in my Shipstation admin?
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Payment Failure Email
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Integrations & App Store
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Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
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What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
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Does Subbly integrate with any accounting platform?
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Can customers download files from my Subbly site?
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What shipping integrations do you provide?
When do I get paid?
How to use tags?
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Working with Subbly Experts
How to fix 'there is an update' error on your website?
Updated by Andrija Krstic
Mondial Relay is the local pickup solution popularized in the France market for the most part. It is a neat tool that gives your customers the option to choose between the local pickup points from their vicinity. You can set Mondial Relay as part of the shipping methods setup for your Subbly products as well.
How does it work?
Mondial Relay provides a network of drop-off point which can be used at merchant's and customer's disposal. In a nutshell, if you're a merchant offering Mondial Relay as a delivery option to your customers and your customer opts to get his/her parcel shipped via Mondial Relay and dropped off at a nearest point, all that you have to do as a merchant is pack the parcel and deliver it to the nearest Mondial Relay's drop off point. Their courier service will take the package from there and bring it to the chosen destination, ie., chosen drop-off point by the customer. Than it's only up to the customer to pick up the parcel once they receive the notification.
For more clarity on what Mondial Relay is and how it works, please check their site here.
How to set it up on Subbly?
Although it might sound a bit complicated for starters, the setup is actually very easy. All you need to do is head over to the Shipping Methods section and opt to add another Local Pickup point as in the picture below.
On the next screen, you simply need to choose the country from the drop down and to specify the shipping fee which will be applied on the checkout and added to the customer's payment if they decide to use this shipping option while at the checkout.
Multiply price by shipments number toggle controls whether the shipping price for selected shipping method will multiply by the number of orders/shipments that will be created based on one customer payment. This comes in handy when you're handling prepaid subscriptions.
And that's it! You're all set.
How it works on the checkouts?
At the checkouts, customers are first prompted to provide their shipping address before they are presented with available shipping options within the specific geolocation. As an example, in case you're offering Mondial Relay as a shipping solution only customers who have shipping address in France, once they submit their French shipping address they will be presented with the following options:
Based on the shipping methods' setup, they will be able to select Local pick up option from the separate tab and Mondial Relay as a solution.
After they choose Mondial Relay as their preferred delivery method, they will be taken to the next step where they can choose the preferred drop-off point based on their geolocation.
City field can be populated manually to narrow down the list of regions. Try typing down and the system will automatically offer some suggestions based on your search input.
PC is abbreviation for postal code and this one gets automatically populated based on the chosen city.
Map will get narrowed down to a number of drop-off points and customer can choose one by simply selecting it from the left sidebar. After the selection is done, customer can opt to continue with the checkout by clicking the Proceed button.
Finally, and as the last step of the checkout before the confirmation step, customer will be prompted to provide the name of the pickup person (along with the working phone number which will be used for SMS notifications).
How do I separate Mondial Relay order from a regular order on the dashboard?
You are able to selected shipping method from inside the customer's screen as indicated in the picture below.
Similarly, you will see clear reference of the selected shipping method on the order slip.
And if you'd want to see all your customers currently using Mondial Relay shipping option, don't forget that you can easily filter them out from the Subscriptions tab by applying the correct filter type to the Shipping Methods tab.
Have any questions or need any help? Make sure to reach out to the support team.