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Customer's Labels Explanation

Inside your Subbly dashboard, you can often times see various labels explaining the status of customer's subscriptions. Here are the meanings of those labels. 

SYNCING - has to do with the nature of integration between Subbly and Stripe. All customer profiles are both hosted inside Subbly and in Stripe. This has little to nothing to do with the actual customer subscription and shouldn't present a problem of any kind.

SKIPPING - shows that customer chose to skip a payment and is currently skipping the payment.

You can read more on the skipping functionality here.

PAST DUE - this is an indicator that customer has one or more invoices overdue and that Stripe is actively retrying to process the charge on the customer's account. 

When customer is in PAST DUE status, there are certain consequences of shifting the renewal date for this customer. Please note that changing the renewal date for the customer does not automatically cancel the outstanding invoice and that this may result in payment processing nevertheless. 

ACTIVE - means that this customer has an active subscription with your store.

CANCELLED - self-explanatory. You can still reactivate them though! See here how. 

PRE-ORDER - this indicates that customer had pre-ordered a product/subscription, ie., he/she finished the checkout on a product that is still available for pre-order and that his/her subscription will start at some future date when the pre-order end date has been reached. 

You can read more on how pre-ordering functionality works here

COMMITTED - means that customer checked out on a product that has commitment period attached to it.

You can read more on the commitment period here

NEW - shows recently created customer (last 24-48 hours)

GIFT - shows that customer checked out using the gift functionality and that orders will be created with the gift recipient's name appended to it.

See here for more on how gifting works. 

NOT STARTED - this means that customer's subscription hasn't started yet (probably checked out as a gift and set subscription to start at some future date). Changing customer's subscription at this point is not possible until the subscription actually starts. Customer can still cancel their subscription if they change their mind.

SET TO CANCEL - means that customer opted to cancel his/her subscription after the commitment period ends.

SWITCHED - this means that the customer's subscription has been switched for some other subscription. If you don't know already, here's how you can do it

PAUSED - this means that the customers has paused their subscription indefinitely, without a specific end date.

You can read more about the new pausing/resuming feature here.

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