Customer's Labels Explanation
Explanation of different types of labels associated with customers on Subbly admin
Inside your Subbly dashboard, you can see labels that describe a customer's subscription. This article explains the labels and how the Subscriptions count differs from the Customers count.
Additional Notes
Open the Subscriptions section in your Subbly admin to view subscription records and their associated data.
The number next to SUBSCRIPTIONS in the admin sidebar is the number of active subscriptions. It is not necessarily number of customer profiles created in your account as the customer's profile can be created when customer purchases the one-time item from your store.
Customers and Subscriptions counts can differ because:
- One customer can have multiple subscriptions.
- A customer profile can be created by a one-time purchase and may not have a subscription.
Subscription labels
The following labels may appear on customer subscription records:
Label | Meaning |
SYNCING | The profile is being synchronized between Subbly and Stripe. This label does not by itself indicate a problem with the subscription. |
SKIPPING | The customer chose to skip a payment and is currently skipping it. |
PAST DUE | The customer has one or more overdue invoices and Stripe is actively retrying the charge. |
ACTIVE | The customer has an active subscription. |
CANCELLED | The customer's subscription is cancelled. You can still reactivate it. |
PRE-ORDER | The customer completed checkout for a product or subscription available for pre-order. The subscription starts when the pre-order end date is reached. |
COMMITTED | The customer checked out with a product that has a commitment period. |
NEW | The customer was created recently, usually within the last 24–48 hours. |
GIFT | The customer checked out using the gifting functionality. Orders are created using the gift recipient's name. |
NOT STARTED | The customer's subscription has not started yet, for example because it is a gift subscription with a future start date. |
SET TO CANCEL | The customer chose to cancel the subscription after the commitment period ends. |
CANCEL AT PERIOD END | Subscription is set to cancel after the commitment period ends for the customer's subscription. |
SWITCHED | The customer's subscription was switched to another subscription. |
PAUSED | The customer paused the subscription indefinitely, without a specific end date. |
TEST | The subscription is a test subscription created as a dummy subscription through a test Stripe account connected to the store. |
Pausing/Skipping
Commitment Terms
Gifting
Pre-Order
How did we do?
Can I add customer's subscriptions manually?
How to switch the subscription product customer is subscribed to?
