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Timeline events FAQs

Carlos Aguilar Updated by Carlos Aguilar

Timeline section will help you determine key customer and admin events as updates, cancelations, etc... throughout the customer lifetime.


Where do I find the timeline log?

There are two timelines that can be found at the main admin, customer timeline and subscription timeline.

Customer timeline will display all events linked to the customer account and can be found by accessing to your customer tab > select the customer, and you will see the timeline log under the notes section on the right side of the screen.

Subscription timeline will display all events linked only to the subscription and can be found by accessing to your subscriptions tab > select the subscription, and you will see the timeline log under the billing address section on the right side of the screen.


What events can be tracked through the timeline?

There are various type of events that can be tracked through the timeline, which will be listed and briefly explained.

Billing events.

  • Card_created - Added new payment method.
  • Card_updated - Edited existing payment method.
  • Charge_success - Payment processed.
  • Charge_refund - Refunded payment.
  • Charge_dispute - Charge dispute initiated.
  • Charge_dispute_won - Charge dispute won by merchant.
  • Charge_failure_api - Payment failed due to payment processor.
  • Charge_failure - Payment failed due to any reason.
  • Sca_confirmation_required - SCA confirmation required at checkout.
  • Sca_confirmed - SCA confirmed at checkout.

Customer events.

  • Balance_updated - Added credit balance to customer account.
  • Cancellation_offer_accepted - Customer accepted an offer from cancellation tool.
  • Customer_updated - Customer info updated.
  • Customer_tagged - Use any new/existing tag on customer.
  • Gift_card_issued - Issued gift voucher for the customer.
  • Gift_card_updated - Gift voucher linked to customer updated.
  • Gift_card_cancelled - Gift voucher linked to customer cancelled.
  • Gift_card_expired - Gift voucher linked to customer expired.
  • Gift_card_used - Gift voucher linked to customer used.
  • Gift_card_redeemed - Gift voucher linked to customer redeemed.

Coupon events.

  • Coupon_redeemed - Coupon redeemed.
  • Discount_created - Coupon discount rule created and added to subscription.
  • Discount_deleted - Coupon discount deleted from subscription.
  • Discount_applied - Coupon discount applied.

Invoices events.

  • Invoice_retry - Invoice attempt created on a pending invoice.
  • Invoice_void - Updated status of an invoice to void.
  • Invoice_paid -  Payment successfully processed and invoice status updated to paid.

Order events.

  • Order_shipping_date_changed - Order shipping date updated.
  • Order_mark_as_pending - Shipped order status updated as pending.
  • Order_shipping_item_added - Added a new shipping item to the order.
  • Order_shipping_item_updated - Edited existing shipping item on an order.
  • Order_shipping_item_deleted - Deleted existing shipping item on an order. 
  • Order_archived - Archived order.
  • Order_cancelled - Order canceled. 
  • Order_shipped - Order marked as shipped.
  • Order_updated - Any of the previous order events will log ‘order_updated’ first.

Subscription events.

  • Renewal_cancelled - Renewal cancelled due to out of stock.
  • Renewal_out_of_stock - Linked inventory item out of stock.
  • Subscription_reactivated - Subscription resumed after being cancelled.
  • Subscription_cancelled - Subscription cancelled.
  • Subscription_created - New subscription created.
  • Subscription_skipped -  Subscription set to skip.
  • Subscription_paused - Subscription set to pause.
  • Subscription_resumed - Subscription resumed after being paused/skip.
  • Subscription_renewal_date_updated - Renewal date changed manually or automatically after renewal.
  • Subscription_product_updated - Switched the product the customer is subscribed to.
  • Subscription_updated - Any of the previous order events will log ‘subscription_updated’ first.

Got any questions? Let us know.

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