Account & Billing
Can I switch between pricing plans? (on Subbly)
Setting up Stripe
Setting up PayPal (through Braintree)
How do I enable Apple Pay & Google Pay?
Setting up a specific billing time
How to connect a domain to your website?
Checkout Only mode
How do I set the currency for my store?
Country of trade setting
Enabling taxes and using tax calculator
How do I export taxes on Subbly?
Can I grant access to more users to my account? (Teams app)
Can I manage the email notifications I receive?
How do I put my Subbly store and website offline?
How do I cancel my trial?
How do I cancel my account?
Setting up Auth.net
Checkout & Payments
Setting up the checkouts and customer portal on custom domain
How can I test the checkout and customer login area?
Setting up your branding
How do I remove Subbly branding from the checkout?
How to translate the checkout and the customer portal?
How do I add Terms & Conditions to the checkout?
Do my customers need to register to make a purchase?
Checkout & cart widget behavior
Setting up cart widget
Which parameters are being passed to the checkout on Subbly?
How to enable 3DS confirmation step at checkout?
Setting up multicurrency
How to change the position of the currency symbol at the checkout?
Why are my checkouts not working?
Updating cart widget based on webpage actions
Logo maker app
Designer Tools: Overview
Designer Tools: Layout
Designer Tools: Typography
Designer Tools: UI Kit
Getting started with Dashboard and Apps
Site Settings App
Blank space element
Language Switcher Element
Image Slider element
Button/Product Button element
Sharing Buttons element
Custom HTML element
Region Switcher element
Articles and Article Categories element
Follow Us element
How to change the title for your website?
How to add a cookie consent banner to your Subbly site?
How to create a banner on the website builder?
How to submit your website to Google, Yandex, Bing or Yahoo?
How to embed Instagram feed to my website?
How to create anchor points on your website?
How to set up event tracking codes on your website?
Adding chatbot to your Subbly site
Adding visual effects to your website
Building a page from scratch with Subbly
How to add images and videos to your website?
How to add GIFs to your website?
Configuring SSL for your website
Desktop vs. Mobile versions of a website
Positioning of elements
Why my domain was labeled as HREFLANG?
How to add Trust Pilot reviews to your website?
How to build your own product layout?
Setting up Headers and Footers across pages
Managing visibility settings of Elements and Blocks
How to create a Blog?
How do customers leave a review for my products?
Getting Started with the Website Builder
Basics of the Edit Mode
How to publish the latest changes on your website?
Previewing your Subbly website
Adding and creating Blocks on your website
How to localize your website (create a multilingual website)?
Why do the products go to 404 page?
How to create product category filter (Website builder)
Product builder wizard
What are subscriptions?
How to create a subscription product?
Understanding cut-off dates
Implications of using Anchored + Incoherent
How to set subscriptions to auto-cancel?
Content feed (How to use Subbly as a paywall?)
How to set sequential subscriptions in Subbly?
How does the pre-order setting work?
How to set up pre-paid subscriptions?
Setting up commitment period for your products
Setting up trial period for subscription products
How to set up shipping methods for my store?
Setting up Mondial Relay
How gifting works?
How to use gift vouchers?
How to create one-time products?
Using one time products as bundles
How do I edit my product price and billing settings?
Can I set my subscriptions to auto-cancel themselves?
How to create "Subscribe & Save" offers on Subbly?
How to unpublish a product?
Setting up funnels
Surveys: Collecting Customer Data & Allowing Customizing of Subscription Price
Setting up surveys
How surveys appear at the checkout (multi-step vs single-step layout)
How do I change the order of my questions/steps and answers on the survey?
Deleting questions, answers or replacing surveys
Survey builder recipes (use cases)
How customers manage their subscription? (Customer portal)
Can I add customer's subscriptions manually?
Customer's Labels Explanation
How to switch the subscription product customer is subscribed to?
How to change renewal date for a customer?
How can I see my customers' preferences?
How to change the shipping address for a customer?
How customers change their password?
Can customers add products to their subscription?
How to process a refund for the customer?
How to reactivate customer's subscription
How does skipping/pausing work?
Handling customer email notifications through Subbly (Templated emails)
Account credit balance
How do I export my customer data from Subbly?
Why my customer wasn't charged?
How to cancel customer's subscription?
Timeline events FAQs
Order Labels Explained
How to filter orders?
Can I create a test order?
How to create adhoc orders/charges?
How to add a tracking number for customer's order?
Why am I not seeing my orders?
Why my orders don't appear in my Shipstation admin?
Growth & Retention
How dunning tool works on Subbly?
Cancellation Offers (Cancellation Flow)
Payment Failure Email
Upcoming Renewal Email
Predictive churn (powered by AI)
Automations recipes (use cases)
Handling out of stock
Using cart abandonment tool
Setting up the referral tool on Subbly
How to setup affiliate tracking through Subbly?
Adding conversion tracking to the checkouts
How to use the Addons Upsell feature?
Integrations & App Store
Setting up Chartmogul
How to use other shipping services with Subbly?
Setting up Facebook CAPI & Pixel
Setting up Google Tag Manager
Setting up Google Analytics
Setting up ManyChat integration
Setting up Taxjar
Setting up Facebook Login
Setting up Google Auth
Setting up Mailchimp integration
Setting up Drip
Setting up HotJar integration
Setting up Flodesk (through Zapier)
Setting up Zendesk integration
Setting up Pirate Ship integration
Setting up Shipstation integration
How does the ShipStation integration work?
Setting up Bablic
Setting up Zapier
Setting up Klaviyo
Setting up Twilio integration
Setting up Intercom integration
Setting up SendGrid
Setting up Postmark
How to edit checkout layout through Google Optimize?
Embed Subbly into external platform(s)
FAQ about Subbly
What countries is Subbly available in?
How do I get help? (How to contact support)
What payment gateways are supported on Subbly?
Stripe vs. Paypal: Which one to use?
How much traffic can the Subbly servers handle?
Pricing plans, pricing structure and applicable transaction fees on Subbly
How and when do we charge VAT?
Does Subbly offer refunds?
Can I use Subbly for POS sales?
How can I migrate my customers from Stripe?
How can I migrate my customers from PayPal?
Does Subbly integrate with any accounting platform?
How to transfer domain between sites on Subbly?
Can customers download files from my Subbly site?
Why doesn't Subbly have a marketplace?
Why my checkout redirects to a different product?
What shipping integrations do you provide?
When do I get paid?
How to use tags?
How can I access my previous receipts/invoices?
How can I send emails to my customers?
Working with Subbly Experts
How to fix 'there is an update' error on your website?
Since we have plenty of customers using Squarespace for their site, it would be really useful for them to know how they can easily integrate their Subbly product checkouts on the existing Squarespace store. Read on..
For all of you who are better off with the video tutorial, we recorded one for you and you can find it below.
For the rest of you, you can find additional information in the text below.
There are basically 2 ways of integrating Subbly to your Squarespace page to add the ability to take recurring payments:
- Create a separate button on your Squarespace site and link it to the Subbly product checkout page. Note that this will open a checkout in a separate tab and will move customers away from your site to checkout.
- Embed Subbly product checkout to your Squarespace website. This will create a button on your existing page and will invoke a checkout in a popup directly on the site.
How to link a button to the Subbly product checkout?
For the purpose of this tutorial, we will use some generic Squarespace theme and just show you how to create a button on Squarespace and link it to your product created on the Subbly admin.
First of all, you should enter edit mode on Squarespace and choose to add a button to the selected area.
After that, you can customize the caption of the button (the caption should preferably be ''subscribe'' or ''buy''), its size, and alignment inside the HTML element.
Now it's time for us to head back to our Subbly admin and copy the product checkout URL to the appropriate field on Squarespace.
Of course, in order to do so, you will need to have your product(s) on Subbly created beforehand. Make sure to do it from here.
When you create your product on Subbly, you can enter a specific product's panel from Products --> Subscription or One-Time and copy the unique checkout URL for the product into Squarespace's Clickthrough URL field.
While on Squarespace click Apply and Save your progress.
You're all done here now and your Subscribe button is opening Subbly checkout in the new window!
How to embed Subbly product checkout to your Squarespace page?
In this subsection, we will guide you on how to embed your Subbly checkouts to your Squarespace page by adding a code block(s) to your Squarespace.
The main benefit of doing this is to keep the entire checkout experience on the same page, without the need for the customer to be redirected to a separate checkout URL. If you embed Subbly product checkouts on your Squarespace page, they will appear as a pop-up on your Squarespace site.
First of all, head to your Squarespace page where you'd want to embed Subbly checkout, choose a desired area and opt for adding a Code to it.
Now it's time for us to head back to our Subbly products listing page on your Subbly admin (Products-->Subscription or One Time on your admin) and to click on Action-->Embed for the product which checkout we want to be embedded on our Squarespace.
You will be taken to the Widget Builder panel where you can customize the looks of the embed button that will appear on your Squarespace store.
After you're finished customizing the way your button will look, make sure to copy the widget embed code in the appropriate field on your Squarespace page.
Click on Apply and make sure to Save your progress on your Squarespace admin.
Voila! If you open up your site you will see that you successfully embedded your Subbly product checkout to your Squarespace store. The best part of it - it opens up in the popup directly on the site when you click on Subscribe button.
As always, let us know if any questions by using the chat widget which you can find inside your Subbly admin.